Collections Specialist

Socket.dev; Pensacola (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Major health and dental insurance

Life insurance

Long term disability

401K with company match

Paid sick, vacation and holidays (8)

Professional training and industry认证

Referral incentives

Continuing education reimbursement

Job summary

ECS is seeking a Collections Specialist to manage accounts receivable, contact customers with overdue balances, secure payments, and provide updates to the accounting management team. The ideal candidate will have strong communication skills, a professional demeanor, and a commitment to resolving debts while maintaining positive customer relationships.

Responsibilities include monitoring aging reports, outreach via phone/email/letters, negotiating settlements, resolving disputes, keeping

Qualifications

• High school diploma or equivalent required.
• Associate or bachelor’s degree in finance or business a plus.
• Proficient in Microsoft Office; Power BI a plus.
• Excellent communication and active listening; detail-oriented.

Responsibilities

• Monitor aging reports to identify past-due accounts and prioritize outreach.
• Contact customers daily via phone, email, and letters to request payment on overdue balances.
• Negotiate settlements and establish realistic repayment schedules or payment plans.
• Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them.
• Document all collection activities, payment agreements, and status updates in the billing system.
• Prepare and maintain collection status reports.

Skills

Microsoft Office proficiency

Power BI experience

Excellent communication

Detail-oriented

Education

High School Diploma or Equivalent

Associate or Bachelor’s in Finance or Business a plus

Tools

Power BI

Microsoft Excel

Billing system

Job description

Description

Engineered Cooling Services (ECS), the Southeast’s leading commercial HVAC service company is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC services. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.

Position Description

The Collections Specialist will be responsible for managing accounts receivable, contacting customers with overdue balances, securing payments, and providing updates to the accounting management team. The ideal candidate has excellent communication skills, a polite but firm approach, and a strong commitment to resolving outstanding debts while keeping positive customer relationships intact.

Core Responsibilities

• Manage Accounts
  • Monitor aging reports to identify past-due accounts and prioritize outreach.
• Customer Outreach
  • Contact customers daily via phone, email, and letters to request payment on overdue balances.
• Negotiate Settlements
  • Work with customers to establish realistic repayment schedules or payment plans.
• Resolve Disputes
  • Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them.
• Maintain Records
  • Document all collection activities, payment agreements, and status updates accurately in our billing system.
• Reporting
  • Prepare and maintain collection status reports.

Workplace Values

• Community
• Excellence
• Fairness
• Growth
• Loyalty

Benefits

• Major health and dental insurance
• Life insurance
• Long term disability
• 401K with company match
• Paid sick, vacation and holidays (8)
• Professional training and industry certification
• Referral incentives
• Continuing education reimbursement

Requirements

• 18 years of age or older
• High school diploma or equivalent
• Associate’s or bachelor's degree in finance or business a plus
• Proficient in Microsoft Office. Experience with Power BI a plus.
• Excellent communication skills. Strong speaking and active listening skills to handle sensitive calls professionally and clearly.
• Detail-oriented mindset to track multiple accounts and meet deadlines