Collections Specialist

Engineered Cooling Services; Pensacola (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Health & dental insurance

Life insurance

Long-term disability

401K with company match

Paid time off

Training & certification

Referral incentives

Education reimbursement

Job summary

Engineered Cooling Services in Pensacola, FL is seeking a Collections Specialist to manage accounts receivable, contact overdue customers, and secure payments while preserving positive relationships. The role requires clear communication, a polite but firm approach, and the ability to negotiate settlements, resolve disputes, and maintain accurate records in our billing system.

You will regularly monitor aging reports, perform daily outreach by phone, email, and letters, and contribute to

Qualifications

• Excellent communication and active listening skills.
• Detail-oriented with ability to manage multiple accounts.
• Experience in AR or collections preferred.
• Professional demeanor for sensitive calls and customer interactions.

Responsibilities

• Manage accounts receivable and monitor aging.
• Contact customers daily via phone, email, and letters.
• Negotiate settlements and payment plans.
• Investigate disputes and coordinate with internal teams.
• Maintain accurate records in the billing system.
• Prepare and maintain collection status reports.

Skills

Communication skills

Active listening

Detail-oriented

Debt collection

Accounts receivable

Education

High school diploma or equivalent

Associate/Bachelor in finance or business

Tools

Microsoft Office

Power BI

Job description

Description

Engineered Cooling Services (ECS), the Southeast’s leading commercial HVAC service company is currently seeking highly talented individuals to join our growing team. ECS specializes in energy efficient commercial HVAC services. At ECS, our people are our most important resource along with a deep commitment to our community. We continually strive to attract the best employees in the industry by offering competitive salary, advancement opportunities, excellent benefit packages and multi-level training opportunities.

Position Description

The Collections Specialist will be responsible for managing accounts receivable, contacting customers with overdue balances, securing payments, and providing updates to the accounting management team. The ideal candidate has excellent communication skills, a polite but firm approach, and a strong commitment to resolving outstanding debts while keeping positive customer relationships intact.

Core Responsibilities

• Manage Accounts
  • Monitor aging reports to identify past-due accounts and prioritize outreach.
• Customer Outreach
  • Contact customers daily via phone, email, and letters to request payment on overdue balances.
• Negotiate Settlements
  • Work with customers to establish realistic repayment schedules or payment plans.
• Resolve Disputes
  • Investigate billing discrepancies or customer complaints and coordinate with internal teams to fix them.
• Maintain Records
  • Document all collection activities, payment agreements, and status updates accurately in our billing system.
• Reporting
  • Prepare and maintain collection status reports.

Workplace Values

The team member will be expected to operate in line with our core values which are:

• Community
• Excellence
• Fairness
• Growth
• Loyalty

Benefits

The following is a brief overview of the company’s benefits program:

• Major health and dental insurance
• Life insurance
• Long term disability
• 401K with company match
• Paid sick, vacation and holidays (8)
• Professional training and industry certification
• Referral incentives
• Continuing education reimbursement

Requirements

The following qualifications along with individuals’ previous work experience will be considered by the company when evaluating applicants:

• 18 years of age or older
• High school diploma or equivalent
• Associate’s or bachelor's degree in finance or business a plus
• Proficient in Microsoft Office. Experience with Power BI a plus.
• Excellent communication skills. Strong speaking and active listening skills to handle sensitive calls professionally and clearly.
• Detail-oriented mindset to track multiple accounts and meet deadlines