Collections Specialist: Negotiation & Compliance

MCI Careers; Hinesville (GA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Incentives & Rewards

Career Growth

Paid Training

Job summary

MCI Careers in Hinesville is looking for a skilled Collections Representative to manage overdue accounts while providing exceptional service. The role includes negotiating repayment plans, analyzing payment histories, and ensuring compliance with company and legal standards.

The ideal candidate should possess strong communication and problem-solving skills, with a high school diploma required. The company offers competitive compensation, benefits like paid time off, health coverage, and opportunities for growth.

Qualifications

• Must be 18 years or older.
• Reliable and punctual with strong attendance record.
• Ability to multi-task and self-manage in a dynamic environment.

Responsibilities

• Initiate calls to discuss overdue accounts.
• Negotiate repayment plans tailored to customer circumstances.
• Offer empathetic solutions to customers facing financial hardship.
• Analyze account histories and document interactions.

Skills

Written and verbal communication skills

Typing speed of 20+ WPM

Problem-solving skills

Negotiation skills

Customer service orientation

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

MCI Careers in Hinesville is looking for a skilled Collections Representative to manage overdue accounts while providing exceptional service. The role includes negotiating repayment plans, analyzing payment histories, and ensuring compliance with company and legal standards.

The ideal candidate should possess strong communication and problem-solving skills, with a high school diploma required. The company offers competitive compensation, benefits like paid time off, health coverage, and opportunities for growth.