Collections Specialist – High-Volume, Compliance‑Driven

Blitt & Gaines Law Offices; Naperville (IL); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k) retirement plan

Growth opportunities

Job summary

C. is a debt collection law firm seeking a motivated Collector to join the Collections team in Naperville, IL. You will manage and recover past-due accounts while maintaining a professional, customer-centric approach, handling a high volume of calls in a fast-paced environment.

Responsibilities include updating accounts, responding to voicemails, verifying information, and ensuring compliance with FDCPA and client policies. Benefits include PTO, health coverage, disability, and a 401(k) plan.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Experience in collections, customer service, sales, call centers, or QA is a plus.
• Familiar with collections software and systems (e.g., CLS, Microsoft Office).
• Solid understanding of federal and state debt collection laws, including FDCPA.
• Professional demeanor with a customer-first attitude.
• Comfortable working in a performance driven, bonus structured environment.

Responsibilities

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment.
• Maintain and update assigned accounts within the collections system daily.
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly.
• Accurately update customer account information and notes.
• Verify and confirm customer account details and banking information.
• Investigate and resolve discrepancies on accounts.
• Assist the team with projects and other departmental tasks assigned.

Skills

Debt collection experience

Customer service mindset

Call center experience

Attention to detail

Education

High school diploma required; associate or bachelor’s degree preferred

Tools

CLS

Microsoft Office Suite

Job description

C. is a debt collection law firm seeking a motivated Collector to join the Collections team in Naperville, IL. You will manage and recover past-due accounts while maintaining a professional, customer-centric approach, handling a high volume of calls in a fast-paced environment.

Responsibilities include updating accounts, responding to voicemails, verifying information, and ensuring compliance with FDCPA and client policies. Benefits include PTO, health coverage, disability, and a 401(k) plan.