Collections Specialist — Compliant, Bonus‑Driven & Growth‑Oriented

Blittandgaines; Merrillville, Northern (IN, KY); Hybrid; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive base pay

Monthly performance-based bonus

PTO and paid holidays

Medical, Dental, Vision, LifeInsurance

Short-Term Disability

401(k) retirement plan

Profit sharing

Professional Growth and Advancement

Job summary

Blitt and Gaines, P.C. is seeking a motivated Collector to join our dynamic team. In this role you will manage and recover past-due accounts while maintaining a respectful, customer-focused approach, engaging with consumers and third parties to negotiate payment solutions.

You will adhere to FDCPA and other laws, document interactions, and excel in a fast-paced, performance-driven environment offering competitive base pay and monthly bonuses along with full benefits.

Qualifications

• Previous collections experience required.
• Familiarity with federal and state debt collection laws (FDCPA) preferred.

Responsibilities

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment.
• Maintain and update assigned accounts within the collections system daily.
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly.
• Negotiate payment arrangements and settlements in accordance with company and client guidelines.
• Accurately update customer account information and notes.
• Verify and confirm customer account details and banking information.
• Process secure payments and update payment methods as needed.
• Investigate and resolve discrepancies on accounts.
• Communicate professionally with consumers, attorneys, and third-party representatives.
• Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies.
• Assist the team with projects and other departmental tasks assigned.

Skills

Verbal communication

Written communication

Negotiation

Customer service

Attention to detail

Time management

Education

HS Diploma

Bachelor’s preferred

Tools

CLS

Microsoft Office

Job description

Blitt and Gaines, P.C. is seeking a motivated Collector to join our dynamic team. In this role you will manage and recover past-due accounts while maintaining a respectful, customer-focused approach, engaging with consumers and third parties to negotiate payment solutions.

You will adhere to FDCPA and other laws, document interactions, and excel in a fast-paced, performance-driven environment offering competitive base pay and monthly bonuses along with full benefits.