Ethical Collections Specialist | High-Volume Calls + Bonuses

Blittandgaines; Vernon Hills (IL); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base pay

Monthly performance-based bonus

PTO & Holidays

Comprehensive benefits package

401(k) retirement plan

Profit sharing

Professional growth and advancement

Job summary

Blitt & Gaines, P.C. is seeking a diligent Collector to join our dynamic Collections team in Vernon Hills, IL. You will manage a high volume of inbound and outbound calls, negotiate payment solutions, and ensure compliance with FDCPA while maintaining a professional, customer-centric approach.

Ideal candidates have prior collections experience, a high school diploma, and familiarity with CLS and MS Office. We offer a competitive base pay, monthly bonuses, PTO, comprehensive benefits, a 401(k),

Qualifications

• Previous collections experience required.
• High school diploma required; associate or bachelor’s degree preferred.
• Experience in collections, customer service, sales, call centers, or QA is a plus.
• Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)
• Solid understanding of federal and state debt collection laws, including FDCPA.

Responsibilities

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment.
• Maintain and update assigned accounts within the collections system daily.
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly.
• Negotiate payment arrangements and settlements in accordance with company and client guidelines.
• Accurately update customer account information and notes.
• Verify and confirm customer account details and banking information.

Skills

Excellent communication

Negotiation

Detail orientation

Time management

Independent work

Education

High school diploma

Associates or Bachelors preferred

Tools

CLS

Microsoft Office

Job description

Blitt & Gaines, P.C. is seeking a diligent Collector to join our dynamic Collections team in Vernon Hills, IL. You will manage a high volume of inbound and outbound calls, negotiate payment solutions, and ensure compliance with FDCPA while maintaining a professional, customer-centric approach.

Ideal candidates have prior collections experience, a high school diploma, and familiarity with CLS and MS Office. We offer a competitive base pay, monthly bonuses, PTO, comprehensive benefits, a 401(k),