Customer Accounts & Collections Specialist

Commercial Credit Group; United States; On-site; USD 42,000 - 52,000; Full time

Job summary

Commercial Credit Group is seeking a Customer Account Specialist in Naperville, IL. The role focuses on servicing customer needs, managing delinquent accounts, and maintaining accurate records. It involves collections activities, skip tracing, and coordinating with Accounting to ensure timely billing and updates for management.

The position offers onsite work in Naperville with opportunities for interaction with senior management and career advancement within the company.

Qualifications

• One year of customer relations experience preferred.
• Proficient in Excel, Microsoft Windows, and Word.
• Ability to work independently and resolve customer issues.
• Effective negotiation and problem solving skills.
• Ability to work in a team environment.
• Bilingual in English and Spanish preferred.

Responsibilities

• Servicing customer needs while building and maintaining ongoing business relationships.
• Analyze delinquent accounts and perform collections on high-risk accounts with resolution recommendations.
• Reconcile transactions and balances to maintain accurate accounts.
• Maintain a daily work queue to keep delinquency ratio within target ranges.
• Coordinate billing with Accounting.
• Skip tracing to obtain updated customer contact information.
• Monitor receivables and provide updates to Collections Management.
• Document all communications with customers in the company database.

Skills

Customer relations

Excel

Microsoft Windows

Word

Negotiation

Problem solving

Communication

Bilingual English/Spanish

Job description

Commercial Credit Group is seeking a Customer Account Specialist in Naperville, IL. The role focuses on servicing customer needs, managing delinquent accounts, and maintaining accurate records. It involves collections activities, skip tracing, and coordinating with Accounting to ensure timely billing and updates for management.

The position offers onsite work in Naperville with opportunities for interaction with senior management and career advancement within the company.