Collections Specialist - Ethical, High-Volume Negotiations

Blitt & Gaines Law Offices; St. Louis (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunities

PTO and holidays

Health benefits package

Short-Term Disability

401(k) retirement plan

Profit sharing

Growth opportunities

Job summary

Blitt & Gaines, P.C. is seeking a motivated Collector to join our dynamic Collections team. You will manage past-due accounts, engage with consumers, and negotiate payment solutions while ensuring regulatory compliance in a fast-paced, results-driven environment.

Ideal candidates possess collections experience, strong communication, and a solid understanding of FDCPA. Join a firm that values integrity, client service, and professional growth in Missouri.

Qualifications

• Previous collections experience required.
• High school diploma required; associate or bachelor’s degree preferred.
• Experience in collections, customer service, sales, call centers, or QA is a plus.
• Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite).
• Solid understanding of federal and state debt collection laws, including FDCPA.

Responsibilities

• Manage a high volume of inbound and outbound calls in a fast-paced collections environment.
• Maintain and update assigned accounts within the collections system daily.
• Monitor and respond to client voicemail boxes, documenting and resolving messages promptly.
• Negotiate payment arrangements and settlements in accordance with company and client guidelines.
• Accurately update customer account information and notes.
• Verify and confirm customer account details and banking information.
• Process secure payments and update payment methods as needed.
• Investigate and resolve discrepancies on accounts; communicate with consumers, attorneys, and third parties.
• Ensure adherence to all applicable laws (e.g., FDCPA) and client/firm policies.
• Assist the team with projects and other tasks.

Skills

Collections experience

Communication skills

FDCPA knowledge

Team collaboration

MS Office

Education

HS diploma

Associates preferred

Tools

CLS

Microsoft Office

Job description

Blitt & Gaines, P.C. is seeking a motivated Collector to join our dynamic Collections team. You will manage past-due accounts, engage with consumers, and negotiate payment solutions while ensuring regulatory compliance in a fast-paced, results-driven environment.

Ideal candidates possess collections experience, strong communication, and a solid understanding of FDCPA. Join a firm that values integrity, client service, and professional growth in Missouri.