Collections Specialist — Empathetic Negotiator

Harris Loftus PLLC; Manassas (VA); Sur place; USD 28 000 - 34 000; Plein temps

Avantages offerts par ce poste

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Profit sharing

Advancement opportunities

Résumé du poste

HarrisLoftus, PLLC is seeking a Collections Representative in Manassas, VA. This full-time, phone-based role focuses on communicating with debtors to negotiate payment plans and resolve balances while maintaining precise account records and compliance with FDCPA.

The ideal candidate is a clear communicator, detail-oriented, and able to manage high call volumes in a fast-paced team environment. Experience in collections or customer service is preferred.

Qualifications

• High school diploma or equivalent required.
• 1+ year of collections, customer service, or phone-based experience.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Strong verbal communication and negotiation skills.
• Ability to handle high call volumes in a fast-paced environment.
• Professional and empathetic demeanor when handling sensitive conversations.
• Strong attention to detail and organizational skills.
• Reliable and able to work effectively in a fast-paced team.
• Ability to maintain confidentiality of sensitive account information.
• Positive attitude and team-oriented mindset.
• Ability to work overtime as required.

Responsabilités

• Answer inbound and outbound collection calls professionally.
• Negotiate payment arrangements and resolve balances.
• Maintain accurate account records and documentation.
• Ensure compliance with FDCPA and state/federal debt collection laws.
• Meet daily and weekly collection targets and deadlines.
• Escalate complex accounts to the legal team when needed.
• Respond to debtor inquiries via phone and email promptly.
• Collaborate with internal teams for accurate account management.

Connaissances

Verbal communication

Negotiation

Phone-based experience

Multitasking

Attention to detail

Empathy

Reliability

Confidentiality

Team player

Overtime flexibility

Spanish (conversational)

Formation

High school diploma or equivalent

Outils

Microsoft Office

Description du poste

HarrisLoftus, PLLC is seeking a Collections Representative in Manassas, VA. This full-time, phone-based role focuses on communicating with debtors to negotiate payment plans and resolve balances while maintaining precise account records and compliance with FDCPA.

The ideal candidate is a clear communicator, detail-oriented, and able to manage high call volumes in a fast-paced team environment. Experience in collections or customer service is preferred.