Accounts Receivable Specialist – Empathetic Collections

KM2 Solutions LLC; Exton (PA); Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Talentify is seeking a customer-focused collections specialist in Exton, PA. The role involves contacting customers, notifying them of delinquencies, and collecting payments while ensuring compliance with FDCPA, FCRA, and SCRA.

Strong communication and active listening are essential, along with proficient computer usage and a high school diploma or equivalent. Candidates should be detail-oriented, capable of negotiating repayment schedules, and able to maintain professional interactions.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills, both verbal and written.
• Experience with customer service and collections principles helpful.

Responsabilités

• Answer calls professionally.
• Notify customers of delinquencies and collect payments.
• Arrange past due repayments and future payment schedules.
• Demonstrate proficiency with skip tracing tools and training aids.
• Analyze accounts to determine best customer assistance approach.
• Handle complaints and escalate when needed.
• Ensure compliance with FDCPA, FCRA, and SCRA.

Connaissances

Enthusiasm

Respectful communication

Active listening

Attention to detail

Problem solving

Typing speed

Team collaboration

Formation

High school diploma or equivalent

Outils

Basic computer applications

Description du poste

Talentify is seeking a customer-focused collections specialist in Exton, PA. The role involves contacting customers, notifying them of delinquencies, and collecting payments while ensuring compliance with FDCPA, FCRA, and SCRA.

Strong communication and active listening are essential, along with proficient computer usage and a high school diploma or equivalent. Candidates should be detail-oriented, capable of negotiating repayment schedules, and able to maintain professional interactions.