Collections Specialist: Negotiate Payments & Restore Accounts

Dunham & Jones, Attorneys at Law, P.C.; Fort Worth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Dunham & Jones, Attorneys at Law, P.C. in Fort Worth seeks a Debt Collection Specialist to collect balances, negotiate payment plans, and process payments. The role also involves logging calls and updating records to reflect resolved debts.

The position requires a high school diploma; bilingual English/Spanish is preferred but not required. Prior debt collection experience is helpful but not mandatory, offering growth in customer service and sales skills.

Qualifications

• High school diploma or GED required.
• Bilingual English and Spanish preferred but not required.
• 1 year of sales, customer service or telemarketing experience preferred but not required.
• Previous debt collection experience preferred but not required.

Responsibilities

• Collect balances.
• Negotiate payment plans.
• Collect payments via credit card or direct debit via phone.
• Log every contact attempt and the outcome of the contact.
• Update system when debts are satisfied.
• Review all applicable rules and practice standards to ensure compliance.

Skills

Bilingual EN/ES

Education

High school diploma or GED

Job description

Dunham & Jones, Attorneys at Law, P.C. in Fort Worth seeks a Debt Collection Specialist to collect balances, negotiate payment plans, and process payments. The role also involves logging calls and updating records to reflect resolved debts.

The position requires a high school diploma; bilingual English/Spanish is preferred but not required. Prior debt collection experience is helpful but not mandatory, offering growth in customer service and sales skills.