Collections Representative Legal

Harris Loftus PLLC; Manassas (VA); Presencial; USD 28.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) match

Medical insurance

Dental insurance

Vision insurance

Paid time off

Profit sharing

Advancement opportunities

Descripción de la vacante

HarrisLoftus, PLLC is seeking a Collections Representative in Manassas, VA. This full-time, phone-based role focuses on communicating with debtors to negotiate payment plans and resolve balances while maintaining precise account records and compliance with FDCPA.

The ideal candidate is a clear communicator, detail-oriented, and able to manage high call volumes in a fast-paced team environment. Experience in collections or customer service is preferred.

Formación

• High school diploma or equivalent required.
• 1+ year of collections, customer service, or phone-based experience.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Strong verbal communication and negotiation skills.
• Ability to handle high call volumes in a fast-paced environment.
• Professional and empathetic demeanor when handling sensitive conversations.
• Strong attention to detail and organizational skills.
• Reliable and able to work effectively in a fast-paced team.
• Ability to maintain confidentiality of sensitive account information.
• Positive attitude and team-oriented mindset.
• Ability to work overtime as required.

Responsabilidades

• Answer inbound and outbound collection calls professionally.
• Negotiate payment arrangements and resolve balances.
• Maintain accurate account records and documentation.
• Ensure compliance with FDCPA and state/federal debt collection laws.
• Meet daily and weekly collection targets and deadlines.
• Escalate complex accounts to the legal team when needed.
• Respond to debtor inquiries via phone and email promptly.
• Collaborate with internal teams for accurate account management.

Conocimientos

Verbal communication

Negotiation

Phone-based experience

Multitasking

Attention to detail

Empathy

Reliability

Confidentiality

Team player

Overtime flexibility

Spanish (conversational)

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Collections Representative

Location: Manassas, Virginia

Employment Type: Full-time (40 hrs/wk)

About HarrisLoftus, PLLC

HarrisLoftus, PLLC is a fast-growing law firm representing national clients across multiple states. We partner with financial institutions and other creditors to resolve consumer and commercial debt through professional, compliant, and results-driven legal processes.

Role Overview

We are seeking a motivated and professional Collections Representative to join our team. This is a phone-based debt collection role focused on communicating with debtors to resolve outstanding balances. The ideal candidate is a strong communicator, detail-oriented, and comfortable navigating sensitive financial conversations with professionalism and empathy.

Key Responsibilities

• Answer inbound and outbound collection calls in a professional and courteous manner
• Communicate with debtors to negotiate payment arrangements and resolve outstanding balances
• Maintain accurate and up-to-date account records and documentation
• Adhere to all federal and state debt collection laws, including FDCPA compliance
• Meet daily and weekly collection targets and performance deadlines
• Escalate complex or unresolved accounts to the legal team as needed
• Respond to debtor inquiries via phone and email in a timely manner
• Collaborate with internal teams to ensure accurate account management

Required Qualifications

• High school diploma or equivalent
• 1+ year of collections, customer service, or phone-based experience
• Proficiency in Microsoft Office (Word, Outlook, Excel)
• Strong verbal communication and negotiation skills
• Ability to handle high call volumes in a fast-paced environment
• Professional and empathetic demeanor when handling sensitive conversations
• Strong attention to detail and organizational skills
• Reliability and ability to work effectively in a fast-paced team environment
• Ability to multitask and prioritize competing deadlinesAbility to maintain confidentiality of sensitive account information
• Positive attitude and team-oriented mindset
• Ability to work overtime as required

Preferred Qualifications

• Prior debt collections or financial services experience
• Bilingual in Spanish (conversational or professional fluency)
• Experience with collections management software or CRM systems

What We Offer

• Competitive pay range $20.00-$25.00, per hour depending on experience
• 401(k) with employer match
• Medical, dental, and vision insurance
• Paid time off
• Profit-sharing opportunities
• Advancement opportunities

Equal Opportunity Employer

HarrisLoftus, PLLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.