Collections Specialist - Empathetic Negotiator

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Supplemental Insurance

Career Growth

Work Environment

Job summary

Valor Intelligent Processing is hiring Experienced Collections Representatives in Dallas, Texas. The role involves making and receiving calls about overdue accounts while maintaining professional relationships with customers.

Candidates must possess relevant contact center experience and excellent communication skills. Compensation ranges from $13.10 to $17.25 per hour, with additional benefits including paid training, health insurance, and opportunities for career growth.

Qualifications

• Must be 18 years or older.
• Prior experience in contact center roles such as collections, customer service, tech support, sales, or back-office support.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Strong conflict resolution, negotiation, and problem-solving abilities.

Responsibilities

• Make outbound and receive inbound calls to connect with customers regarding overdue accounts.
• Use proven recovery strategies and scripts to negotiate payment plans.
• Review customer accounts to identify payment history and determine recovery approach.
• Offer solutions to customers facing financial challenges.
• Accurately update account information and payment statuses.
• Follow all company policies and regulatory guidelines.
• Meet monthly recovery goals and stay current with training materials.
• Communicate effectively with peers and leadership.

Skills

Communication skills

Conflict resolution

Negotiation abilities

Customer service orientation

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows OS

Job description

Valor Intelligent Processing is hiring Experienced Collections Representatives in Dallas, Texas. The role involves making and receiving calls about overdue accounts while maintaining professional relationships with customers.

Candidates must possess relevant contact center experience and excellent communication skills. Compensation ranges from $13.10 to $17.25 per hour, with additional benefits including paid training, health insurance, and opportunities for career growth.