Inbound Customer Care Specialist

Valor Intelligent Processing; Dallas (TX); On-site; USD 18,046 - 23,763; Full time

Benefits offered by this job

Paid Time Off

Health Benefits after 60 days

Career Growth opportunities

Fun, Engaging Work Environment

Job summary

Valor Intelligent Processing is seeking Customer Care Representatives in Dallas, Texas to support various inbound service projects. In this role, you will identify customer needs and enhance their experience by solving problems and recommending products.

The ideal candidates will possess excellent communication skills, empathy, and a strong problem-solving attitude.

The position offers comprehensive training and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• Ability to type at least 20 words per minute.
• Comfortable in a fast‑paced, dynamic environment.

Responsibilities

• Handle inbound and outbound calls in a courteous, timely, and professional manner.
• Resolve customer concerns with a focus on first-call resolution.
• Accurately document customer interactions and claims.

Skills

Excellent written and verbal communication skills

Customer-focused: empathetic, patient, and responsive

Strong problem-solving skills

Conflict resolution and negotiation abilities

Dependable and punctual with strong work ethic

Ability to multitask and stay organized

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with Windows operating systems

Job description

Valor Intelligent Processing is seeking Customer Care Representatives in Dallas, Texas to support various inbound service projects. In this role, you will identify customer needs and enhance their experience by solving problems and recommending products.

The ideal candidates will possess excellent communication skills, empathy, and a strong problem-solving attitude.

The position offers comprehensive training and a supportive work environment.