Remote Call Center Agent: CX, Support & Sales

Valor Intelligent Processing, LLC; Dallas (TX); On-site; USD 18,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Disability Insurance

Life Insurance

Career Growth

Paid Training

Casual Dress Code

Job summary

Valor Intelligent Processing, LLC in Dallas, TX is seeking enthusiastic Call Centre Agents to join our fast-growing team. You will handle inbound and outbound calls, deliver friendly service, resolve inquiries, and promote products and services across residential and business customers.

Starting compensation is based on experience, with a pay range of $13.10–$17.25 per hour plus benefits. We offer flexible scheduling including full-time and part-time positions and a team-oriented work

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Typing speed of at least 20 words per minute.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Familiarity with Windows operating systems.
• Reliable and punctual with excellent time management.
• Strong problem-solving and conflict resolution skills.
• Customer-focused with empathy, patience, and professionalism.
• Able to multitask, self-manage, and stay focused.
• Team-oriented with a collaborative mindset.
• Comfortable working in a fast-paced, dynamic environment.
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues.

Responsibilities

• Manage inbound and outbound calls in a courteous and professional manner
• Resolve customer issues efficiently, aiming for first-call resolution
• Research internal systems to retrieve missing information and collaborate with other departments as needed
• Accurately document customer interactions and process claims
• Engage in solution-focused conversations to identify the best options for customers
• Use training materials and knowledge bases to provide accurate information while following scripts and procedures
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to supervisors or specialized teams when necessary
• Stay current on program updates, systems, and procedures through regular training and meetings
• Adhere to attendance and scheduling requirements

Skills

Communication

Typing 20 WPM

Microsoft Office

Multitasking

Customer service

Teamwork

Education

High school diploma or equivalent

Tools

Word

Excel

PowerPoint

Outlook

Windows

Job description

Valor Intelligent Processing, LLC in Dallas, TX is seeking enthusiastic Call Centre Agents to join our fast-growing team. You will handle inbound and outbound calls, deliver friendly service, resolve inquiries, and promote products and services across residential and business customers.

Starting compensation is based on experience, with a pay range of $13.10–$17.25 per hour plus benefits. We offer flexible scheduling including full-time and part-time positions and a team-oriented work