Collections Specialist: Delinquent Loans & Repossession

Farmers National Bank; Niles (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Farmers National Banc Corp. is seeking a collections associate to track and collect on delinquent loans in accordance with bank policies. The role requires two years of collections experience, strong communication skills, and proficiency with Word, Excel, Internet navigation, and Outlook.

The position emphasizes handling past-due accounts, payment arrangements, and, when necessary, initiating legal actions, while maintaining compliance with BSA/AML training and E-Verify where applicable.

Qualifications

• High School diploma or GED (or better) is required.
• Minimum of two years collections and/or loan-related experience.
• Proficiency with Word, Excel, Internet navigation/research, and Outlook.
• Ability to clearly and effectively communicate both verbally and in writing.

Responsibilities

• Contact customers by phone or letter to inquire on past due accounts.
• Track and enter status of delinquent accounts in appropriate systems.
• Make payment arrangements with customers with past due accounts.
• Initiate any legal action necessary for loan collection.
• Handle actions for loans past due for set periods (e.g., 30/60/90 days).

Skills

Communication

Verbal & written communication

Education

High School diploma or GED

Tools

Word

Excel

Internet navigation/research

Outlook

Job description

Farmers National Banc Corp. is seeking a collections associate to track and collect on delinquent loans in accordance with bank policies. The role requires two years of collections experience, strong communication skills, and proficiency with Word, Excel, Internet navigation, and Outlook.

The position emphasizes handling past-due accounts, payment arrangements, and, when necessary, initiating legal actions, while maintaining compliance with BSA/AML training and E-Verify where applicable.