Collections Representative

Farmers National Bank; Niles (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

Farmers National Banc Corp. is seeking a collections associate to track and collect on delinquent loans in accordance with bank policies. The role requires two years of collections experience, strong communication skills, and proficiency with Word, Excel, Internet navigation, and Outlook.

The position emphasizes handling past-due accounts, payment arrangements, and, when necessary, initiating legal actions, while maintaining compliance with BSA/AML training and E-Verify where applicable.

Qualifications

• High School diploma or GED (or better) is required.
• Minimum of two years collections and/or loan-related experience.
• Proficiency with Word, Excel, Internet navigation/research, and Outlook.
• Ability to clearly and effectively communicate both verbally and in writing.

Responsibilities

• Contact customers by phone or letter to inquire on past due accounts.
• Track and enter status of delinquent accounts in appropriate systems.
• Make payment arrangements with customers with past due accounts.
• Initiate any legal action necessary for loan collection.
• Handle actions for loans past due for set periods (e.g., 30/60/90 days).

Skills

Communication

Verbal & written communication

Education

High School diploma or GED

Tools

Word

Excel

Internet navigation/research

Outlook

Job description

SUMMARY: Responsible for tracking and collecting on various delinquent accounts in accordance with Bank policies and procedures.

ESSENTIAL DUTIES and RESPONSIBILITIES include, but are not limited to the following:

• Contacting customers via phone or letter to inquire on past due accounts
• Tracking and entering on various systems the status of delinquent accounts
• Making payment arrangements with customers with past due accounts
• Initiating any legal action necessary for the collection of a loan
• Handling the required actions when loans are past due for a specified period of time (30 days, 60 days, 90 days, etc.)
• Applying payments as needed to delinquent accounts
• Working with insurance companies for claims when a vehicle is declared “totaled”
• Handling voluntary and involuntary repossessions
• Compiling a variety of reports, depending on the status of the unpaid loan
• Collect and monitor all delinquent accounts for Line of Credit accounts and Credit Card accounts
• Work with tellers to resolve missing loan payment made by customer at branch, take corrective action to apply to account
• Work with appropriate parties when a Bankruptcy notice is received
• Complete all mandatory and elective training, including BSA (Bank Secrecy Act) and Anti-Money laundering procedures. Maintain compliance with all appropriate rules and regulations.
• Regular, predictable attendance is an essential requirement of this position

EDUCATION and/or EXPERIENCE:

• High School diploma or General Education degree (GED)
• A minimum of two (2) years collections and/or loan related experience
• Knowledge of Word, Excel, Internet navigation/research, and Outlook is expected
• Ability to clearly and effectively communicate both verbally and in writing

E-Verify is used to confirm the identity and employment eligibility of all newly hired employees.

Farmers National Banc Corp. is an Equal Opportunity Employer: disability/veteran

Qualifications

Skills

Preferred

Collections

Some Knowledge

Behaviors

:

Motivations

:

Education

Required

High School or better.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.