Collections Specialist — Day Shift with Excellent Benefits

Spherion Staffing, LLC; Rockford (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical 75% employer paid

Dental insurance

PTO

Paid holidays

401k match

Monthly team bonuses

Job summary

Spherion Staffing, LLC is seeking a customer service oriented professional in Rockford, IL. The role handles inbound and outbound calls about account balances and offers payment options, with a focus on clear explanations and setting up arrangements.

The candidate will maintain accurate records, communicate with third parties, and use strong typing and grammar in daily tasks. Training is provided; healthcare, PTO, and 401k are among benefits.

Qualifications

• No college degree required; paid training provided.
• Strong verbal communication and phone skills.
• Fast and accurate typing; general computer proficiency.
• Bilingual English and Spanish is a plus.
• Reliable attendance and a customer-focused attitude.

Responsibilities

• Handle inbound and outbound calls with consumers regarding account balances and payment options.
• Explain account details clearly and assist customers in setting up payment arrangements.
• Communicate professionally with insurance representatives, law offices, and third parties.
• Maintain accurate customer account notes and updates using company computer systems.
• Apply strong typing skills and proper grammar while processing daily information.

Skills

Phone & customer service

Typing speed

Bilingual EN/ES

Education

No Degree Required

Job description

Spherion Staffing, LLC is seeking a customer service oriented professional in Rockford, IL. The role handles inbound and outbound calls about account balances and offers payment options, with a focus on clear explanations and setting up arrangements.

The candidate will maintain accurate records, communicate with third parties, and use strong typing and grammar in daily tasks. Training is provided; healthcare, PTO, and 401k are among benefits.