Patient Care Front Desk Specialist

VieMed; Rockford (IL); Presencial; USD 36.000 - 46.000; Jornada completa

Descripción de la vacante

Ultipro is seeking a customer service oriented associate in Rockford, IL to greet walk‑in patients, maintain a welcoming retail environment, and support the patient care team. You will enter patient demographics into Brightree and perform additional duties to ensure efficient service.

This role emphasizes accurate data entry, patient-focused service, and team collaboration within a healthcare retail setting in Rockford. Equal opportunity employer and compliance with privacy policies are noted.

Responsabilidades

• Provide Exceptional Customer Service: Greet and assist walk‑in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and helpful experience.
• Maintain a Welcoming and Organized Retail Environment: Ensure the showroom floor is well‑maintained, clean, and organized to promote an inviting atmosphere and create a positive first impression for patients.
• Collaborate with Patient Care Team: Work closely with the Patient Care Technician (PCT) team to manage incoming calls, taking thorough and accurate notes to ensure patient requests and inquiries are properly addressed and followed up.
• Accurate Data Entry: Input customer demographic information into the Brightree system for new walk‑in patients, ensuring that all data is recorded accurately and promptly to facilitate smooth patient registration and service.
• Team Support: Perform additional tasks as assigned, supporting the overall efficiency of the team and contributing to a positive, collaborative work environment.

Descripción del empleo

Ultipro is seeking a customer service oriented associate in Rockford, IL to greet walk‑in patients, maintain a welcoming retail environment, and support the patient care team. You will enter patient demographics into Brightree and perform additional duties to ensure efficient service.

This role emphasizes accurate data entry, patient-focused service, and team collaboration within a healthcare retail setting in Rockford. Equal opportunity employer and compliance with privacy policies are noted.