On-Site Customer Service Specialist — Logistics Support

CRG; Rockford (IL); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A logistics company in Rockford is looking for a Customer Service Representative to provide customer support and ensure smooth delivery operations. The role requires strong communication skills, organization, and the ability to multitask in a fast-paced environment. Responsibilities include assisting customers via phone and email, handling complaints, and monitoring delivery routes. Ideal candidates will have at least 1 year of experience in customer service and proficiency in Microsoft Office. This is an on-site position with a salary of $20.50 per hour.

Qualifications

• 1+ year of related experience, ideally in a call center or customer service environment.
• Ability to remain calm under pressure and deliver solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints in a calm and professional manner.
• Monitor progress of delivery routes to ensure timely service.

Skills

Microsoft Office proficiency

Customer service skills

Conflict-resolution skills

Organizational skills

Multitasking ability

Education

High school diploma or equivalent

Job description

A logistics company in Rockford is looking for a Customer Service Representative to provide customer support and ensure smooth delivery operations. The role requires strong communication skills, organization, and the ability to multitask in a fast-paced environment. Responsibilities include assisting customers via phone and email, handling complaints, and monitoring delivery routes. Ideal candidates will have at least 1 year of experience in customer service and proficiency in Microsoft Office. This is an on-site position with a salary of $20.50 per hour.