Customer Care & Collections Specialist

PLS; Oak Brook (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

401k plan

Vacation

Opportunities for advancement

On-going training

Job summary

A leading financial service provider is seeking a Collections Associate in Oak Brook, IL. This role focuses on managing customer accounts, providing excellent service, and establishing payment plans. Prior retail or call center experience is preferred, along with strong communication skills. The position requires flexibility for evening and weekend shifts. Benefits include medical, dental, vision, and 401k opportunities. Join the team and contribute to our customer-focused approach!

Qualifications

• Prior experience in a retail or call center environment.
• Ability to work a flexible schedule, including evenings and weekends.
• Demonstrated written and verbal communication skills.
• Must be dependable and goal driven.

Responsibilities

• Maintain and manage assigned customer accounts in queue.
• Provide superior customer service regarding collection issues.
• Establish payment plans and follow-up with customers.
• Research and reconcile misapplied payments.

Skills

Communication skills

Customer service

Team player

Goal driven

Job description

A leading financial service provider is seeking a Collections Associate in Oak Brook, IL. This role focuses on managing customer accounts, providing excellent service, and establishing payment plans. Prior retail or call center experience is preferred, along with strong communication skills. The position requires flexibility for evening and weekend shifts. Benefits include medical, dental, vision, and 401k opportunities. Join the team and contribute to our customer-focused approach!