Collections Specialist

Spherion Staffing, LLC; Rockford (IL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical 75% employer paid

Dental insurance

PTO

Paid holidays

401k match

Monthly team bonuses

Job summary

Spherion Staffing, LLC is seeking a customer service oriented professional in Rockford, IL. The role handles inbound and outbound calls about account balances and offers payment options, with a focus on clear explanations and setting up arrangements.

The candidate will maintain accurate records, communicate with third parties, and use strong typing and grammar in daily tasks. Training is provided; healthcare, PTO, and 401k are among benefits.

Qualifications

• No college degree required; paid training provided.
• Strong verbal communication and phone skills.
• Fast and accurate typing; general computer proficiency.
• Bilingual English and Spanish is a plus.
• Reliable attendance and a customer-focused attitude.

Responsibilities

• Handle inbound and outbound calls with consumers regarding account balances and payment options.
• Explain account details clearly and assist customers in setting up payment arrangements.
• Communicate professionally with insurance representatives, law offices, and third parties.
• Maintain accurate customer account notes and updates using company computer systems.
• Apply strong typing skills and proper grammar while processing daily information.

Skills

Phone & customer service

Typing speed

Bilingual EN/ES

Education

No Degree Required

Job description

Role Highlights

• Starting pay at $17.00 per hour with annual performance increases
• Monday through Friday day shift schedule with no nights or weekends
• Medical 75% employer paid, dental, PTO, paid holidays, 401k match, and monthly team bonuses

What You'll Do

• Handle inbound and outbound calls with consumers regarding account balances and payment options
• Explain account details clearly and assist customers in setting up payment arrangements
• Communicate professionally with insurance representatives, law offices, and third parties
• Maintain accurate customer account notes and updates using company computer systems
• Apply strong typing skills and proper grammar while processing daily information

What You'll Bring

• No college degree required paid training is provided
• Strong verbal communication skills and comfort making phone calls
• Good typing speed, accurate spelling, and general computer proficiency
• Bilingual English and Spanish fluency is a plus
• Dependable attendance record and a positive, customer focused attitude

Working hours

8:00 AM - 4:30 PM

Experience

1-4 years

Education

No Degree Required

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].