Customer Service Rep I

CRG; Rockford (IL); On-site; USD 23,298 - 33,182; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Disability insurance

Job summary

A logistics company in Rockford is looking for a Customer Service Representative to provide customer support and ensure smooth delivery operations. The role requires strong communication skills, organization, and the ability to multitask in a fast-paced environment. Responsibilities include assisting customers via phone and email, handling complaints, and monitoring delivery routes. Ideal candidates will have at least 1 year of experience in customer service and proficiency in Microsoft Office. This is an on-site position with a salary of $20.50 per hour.

Qualifications

• 1+ year of related experience, ideally in a call center or customer service environment.
• Ability to remain calm under pressure and deliver solutions that exceed customer expectations.

Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints in a calm and professional manner.
• Monitor progress of delivery routes to ensure timely service.

Skills

Microsoft Office proficiency

Customer service skills

Conflict-resolution skills

Organizational skills

Multitasking ability

Education

High school diploma or equivalent

Job description

Customer Service Representative

Our logistics client in Rockford, IL, is seeking a Customer Service Representative to join their team. This individual will provide customer support, monitor delivery activity, and ensure a smooth flow of operations. They are seeking someone who is professional, detail‑oriented, and able to multitask in a fast‑paced environment.

Location: Rockford, IL (100% on-site)

Schedule: Monday – Friday, 8:00 AM – 4:30 PM

Compensation: $20.50/hour

Responsibilities

• Assist customers and business partners via phone and email.
• Handle customer complaints in a calm and professional manner.
• Diagnose, assess, and resolve customer and delivery‑related issues.
• Monitor progress of delivery routes to ensure timely and accurate service.
• Scan haul‑away pods and verify stamps for record accuracy.
• Process delivery order updates including changes or cancellations.
• Document interactions and follow up on open issues as needed.
• Maintain a high level of service while working under pressure in a fast‑paced environment.

Qualifications

• Experience with Microsoft Office programs including Word, Excel, PowerPoint, and MS Project.
• High school diploma or equivalent (preferred).
• 1+ year of related experience, ideally in a call center or customer service environment.
• Strong customer service and conflict‑resolution skills.
• Excellent organizational skills with the ability to multitask.
• Ability to remain calm under pressure and deliver solutions that exceed customer expectations.

Benefits

• Medical insurance
• Vision insurance
• 401(k)
• Disability insurance