Collections Advisor — Flexible Hours & Client Solutions

Fiducial; Springfield (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

Fiducial in Springfield, IL is seeking a Collections Representative to manage a portfolio of accounts, communicate with debtors and clients, and apply AR procedures to recover balances while protecting client relationships.

The role emphasizes outstanding customer service, attention to detail, and the ability to work independently with flexible hours; experience with collection software and Microsoft Office is preferred.

Qualifications

• Previous Customer Service or Accounts Receivable experience.
• Experience managing sensitive information.
• Has an entrepreneurial drive and the ability to work collaboratively with staff and senior management.

Responsibilities

• Communicate professionally with clients, debtors, agencies and law firms.
• Document in detail communication with debtors and clients during the collection process.
• Understand and apply Accounts Receivable and Collections procedures autonomously.
• Make independent decisions concerning the collection process.
• Maintain and reconcile accounts receivable balances.
• Analyze client accounts receivable needs and promote solutions.
• Willing to work flexible hours.
• Cross-promote other services as needed.

Skills

Excellent customer service

Strong problem-solving

Attention to detail

Willingness to learn

Education

High School Diploma or equivalent

Associate Degree preferred

Tools

Excel

Outlook

Word

Collection software

Job description

Fiducial in Springfield, IL is seeking a Collections Representative to manage a portfolio of accounts, communicate with debtors and clients, and apply AR procedures to recover balances while protecting client relationships.

The role emphasizes outstanding customer service, attention to detail, and the ability to work independently with flexible hours; experience with collection software and Microsoft Office is preferred.