Temporary Inbound Call Center Specialist

Direct Staffing Inc; Rockford (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A staffing agency is looking for a Temporary Contact Customer Service Representative in Rockford, Illinois. This role involves assisting members and physicians primarily over the phone, addressing inquiries in a timely manner. Candidates should possess a high school diploma or GED and have at least six months of customer service experience. Effective communication and data entry skills are essential for this position. The ideal candidate can thrive in a busy call center environment. Apply now to join a dynamic team!

Qualifications

• High school diploma or GED is required.
• 6 months customer service or office experience is needed.
• Ability to communicate effectively is essential.

Responsibilities

• Assist members and physicians via phone and written inquiries.
• Conduct research as required.
• Spend approximately 90% of the scheduled time on the phone.

Skills

Customer service experience

Verbal communication skills

Written communication skills

Analytical skills

Organizational skills

Data entry skills

Education

High school diploma or GED

2 to 5 years related skills/training

Job description

A staffing agency is looking for a Temporary Contact Customer Service Representative in Rockford, Illinois. This role involves assisting members and physicians primarily over the phone, addressing inquiries in a timely manner. Candidates should possess a high school diploma or GED and have at least six months of customer service experience. Effective communication and data entry skills are essential for this position. The ideal candidate can thrive in a busy call center environment. Apply now to join a dynamic team!