Collections Specialist - Call Center (Full-Time)

Berlin-Wheeler, Inc.; Topeka (KS); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Paid time off

Paid holidays

Job summary

Berlin-Wheeler, Inc. in Topeka, KS is seeking a Collections Specialist - Call Center to handle outbound calls about past-due accounts, explain payment options, and help resolve balances with professionalism.

The role emphasizes respectful communication, problem-solving, and accurate record-keeping, with paid training and a full-time schedule. Training and performance-based bonuses may be offered as part of the package.

Qualifications

• Comfortable speaking with people by phone.
• Professional, respectful communication skills.
• Strong listening and problem-solving skills.
• Motivation to work toward goals and measurable results.
• Comfort discussing payment options and account resolution.
• Strong attention to detail and accurate documentation.
• Basic computer skills and ability to learn new systems.
• Dependable attendance and reliability.

Responsibilities

• Make outbound calls regarding past-due accounts
• Speak professionally with consumers about account status and resolution options
• Listen carefully to understand each consumer's situation
• Negotiate payment arrangements within established guidelines
• Explain payment options clearly and accurately
• Document conversations, account activity, and payment arrangements
• Protect confidential information
• Follow company policies, procedures, and applicable collection laws and regulations
• Provide respectful, solution-focused customer service during difficult conversations

Job description

Berlin-Wheeler, Inc. in Topeka, KS is seeking a Collections Specialist - Call Center to handle outbound calls about past-due accounts, explain payment options, and help resolve balances with professionalism.

The role emphasizes respectful communication, problem-solving, and accurate record-keeping, with paid training and a full-time schedule. Training and performance-based bonuses may be offered as part of the package.