Collections Specialist - Call Center

Berlin-Wheeler, Inc.; Topeka (KS); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid training

Paid time off

Paid holidays

Job summary

Berlin-Wheeler, Inc. in Topeka, KS is seeking a Collections Specialist - Call Center to handle outbound calls about past-due accounts, explain payment options, and help resolve balances with professionalism.

The role emphasizes respectful communication, problem-solving, and accurate record-keeping, with paid training and a full-time schedule. Training and performance-based bonuses may be offered as part of the package.

Qualifications

• Comfortable speaking with people by phone.
• Professional, respectful communication skills.
• Strong listening and problem-solving skills.
• Motivation to work toward goals and measurable results.
• Comfort discussing payment options and account resolution.
• Strong attention to detail and accurate documentation.
• Basic computer skills and ability to learn new systems.
• Dependable attendance and reliability.

Responsibilities

• Make outbound calls regarding past-due accounts
• Speak professionally with consumers about account status and resolution options
• Listen carefully to understand each consumer's situation
• Negotiate payment arrangements within established guidelines
• Explain payment options clearly and accurately
• Document conversations, account activity, and payment arrangements
• Protect confidential information
• Follow company policies, procedures, and applicable collection laws and regulations
• Provide respectful, solution-focused customer service during difficult conversations

Job description

Location: Topeka, KS
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay: $14.00 per hour + performance bonus opportunities

Build customer service, collections, and account resolution skills in a full-time call center job.

Berlin-Wheeler, Inc. is hiring a Collections Specialist - Call Center to join our team in Topeka. In this collections and customer service job, you'll make outbound calls, speak with consumers about past-due accounts, explain payment options, and help resolve account balances in a professional and respectful way.

This job may be a strong fit for people with experience in collections, call center, customer service, customer support, sales, billing, banking, accounts receivable, retail, insurance, or other phone-based jobs. You do not need extensive collections experience to get started. Paid training is provided.

What You'll Do

• Make outbound calls regarding past-due accounts
• Speak professionally with consumers about account status and resolution options
• Listen carefully to understand each consumer's situation
• Negotiate payment arrangements within established guidelines
• Explain payment options clearly and accurately
• Document conversations, account activity, and payment arrangements
• Protect confidential information
• Follow company policies, procedures, and applicable collection laws and regulations
• Provide respectful, solution-focused customer service during difficult conversations

What We're Looking For

• Comfortable speaking with people by phone throughout the day
• Professional, respectful, and confident communication skills
• Strong listening and problem-solving skills
• Motivation to work toward goals and measurable results
• Comfort discussing payment options and account resolution
• Strong attention to detail and accurate documentation
• Basic computer skills and ability to learn new systems
• Dependable attendance and reliability

Helpful Experience

Collections, call center, customer service, customer support, sales, inside sales, account management, accounts receivable, billing, banking, insurance, retail, financial services, telemarketing, or other high-volume phone environments may transfer well to this job.

What We Offer

• Full-time Monday-Friday schedule
• 8:00 AM-5:00 PM hours
• Performance bonus opportunities
• Paid training
• Paid time off
• Paid holidays
• Health insurance
• Dental insurance
• Vision insurance
• Ongoing coaching and professional development
• Stable, professional work environment