Collections Specialist

Wheeler Staffing Partners; United States; Remote; USD 52,000 - 72,000; Full time

Benefits offered by this job

Ongoing career support

Access to exclusive job opportunities

Personalized placement approach

Job summary

A staffing and recruiting firm is seeking a Collections Specialist to manage overdue accounts in a fully remote environment. The ideal candidate should have B2B credit and collections experience, strong Microsoft Excel skills, and the capability to communicate effectively with customers. Responsibilities include contacting customers for payments, processing payments, and collaborating cross-functionally. The role requires at least a high school diploma and a proactive attitude in managing accounts. This position offers the opportunity to work in a supportive and dynamic team environment.

Qualifications

• Minimum of 1-3 years of Credit and Collections or Accounts Receivable experience preferred.
• Advanced proficiency in Microsoft Excel is required.
• Ability to work independently in a fully remote environment.
• Prior Credit and Collections or Accounts Receivable experience.
• B2B collections experience preferred.

Responsibilities

• Identify and monitor overdue accounts and maintain accurate records.
• Contact customers to collect outstanding payments.
• Process customer payments and refunds accurately and timely.
• Maintain documentation of collection activities and payment arrangements.
• Collaborate with Sales, Operations, and Finance to resolve billing issues.

Skills

B2B credit and collections experience

Strong communication skills

Negotiation skills

Attention to detail

Critical thinking

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Job description

Schedule: Full-Time | Monday–Friday, 9:00 AM – 5:00 PM EST

Location: Fully Remote (Candidates must reside in CST or EST time zones)

Position Overview

Wheeler Staffing Partners is seeking a detail-oriented and results-driven Collections Specialist to support accounts receivable operations in a fully remote environment. This role is responsible for managing overdue accounts, resolving billing issues, processing payments, and working with customers to secure timely collections while maintaining positive business relationships.

The Credit and Collections Specialist plays a critical role in protecting financial assets, improving cash flow, and ensuring accurate account records. The ideal candidate has prior B2B credit and collections experience, strong Microsoft Excel skills, and the ability to communicate professionally with internal teams and external customers.

• Must reside in CST or EST time zones
• Must have prior remote work experience
• Must have reliable high-speed internet
• Must be able to work Eastern Time Zone hours

Key Responsibilities

Credit and Collections Management

• Identify and monitor overdue accounts and maintain accurate records of delinquent balances
• Contact customers via phone, email, or written correspondence to collect outstanding payments
• Negotiate payment terms and establish repayment plans when appropriate
• Maintain detailed documentation of collection activities and payment arrangements
• Monitor accounts receivable aging and elevate accounts when necessary

Accounts Receivable Support

• Process customer payments, refunds, and account adjustments accurately and timely
• Review account records for accuracy and resolve billing discrepancies and disputes
• Maintain and update customer purchase orders and account information
• Submit regular status reports on delinquent accounts and collection progress
• Support financial reporting and AR tracking activities

Cross-Functional Collaboration

• Partner with Sales, Operations, and Finance teams to resolve account and billing issues
• Communicate effectively with internal stakeholders to ensure accurate account management
• Assist Finance leadership with special projects and departmental initiatives
• Support onboarding and training of new team members as needed

Customer Service & Compliance

• Provide professional and courteous service while resolving customer billing concerns
• Maintain compliance with the Fair Debt Collection Practices Act (FDCPA) and company policies
• Use available tools and resources to locate customers and facilitate payment resolution
• Maintain confidentiality and professionalism when handling sensitive financial information

Required Qualifications

• High School Diploma or equivalent required
• Minimum of 1–3 years of Credit and Collections or Accounts Receivable experience preferred
• B2B collections experience strongly preferred
• Advanced proficiency in Microsoft Excel
• Ability to pass Microsoft Excel and Critical Thinking assessments
• Strong communication, negotiation, and interpersonal skills
• Excellent problem-solving and critical thinking abilities
• Strong organizational skills and attention to detail
• Ability to work independently in a fully remote environment

Preferred Qualifications

• Experience working in a finance or accounts receivable department
• Knowledge of FDCPA regulations and credit and collections best practices
• Customer service experience in a professional business environment

Physical Requirements and Work Environment

• Ability to sit and work at a computer for extended periods of time
• Regular use of computer systems, keyboard, and phone required
• Fully remote work environment

Why Work with Wheeler Staffing Partners?

Wheeler Staffing Partners is a trusted staffing and recruiting firm dedicated to connecting top talent with exceptional career opportunities. We take a personalized approach to every placement, ensuring alignment between your skills, experience, and career goals. Our team provides ongoing support, career guidance, and access to exclusive opportunities with leading employers nationwide. When you partner with Wheeler Staffing Partners, you gain a dedicated advocate committed to helping you succeed and grow in your career.