Collections Specialist - Auto Finance | Dallas (On-Site)

Hankey Group; Dallas (TX); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental & Vision

401K matching

Paid time off

Paid holidays

Life insurance & disability

Employee stock ownership program

Résumé du poste

Westlake Financial is hiring a Collections Representative to help customers get back on track with their accounts. You will handle high-volume calls, negotiate payment solutions, and document all interactions to support loss prevention.

The role requires at least one year of consumer collections experience, knowledge of FDCPA, and proficiency with Excel and Outlook. This on-site position in Dallas emphasizes a team-oriented, compliant environment.

Qualifications

• Minimum 1 year of consumer collections experience in a high-volume environment.
• Knowledge of FDCPA and collection laws is preferred.
• Strong communication and negotiation abilities with professional phone presence.

Responsabilités

• Handle inbound and outbound calls, delivering friendly support and following policies.
• Reach out to customers to set up payments or payment plans.
• Negotiate fair payment solutions while meeting performance goals.
• Keep detailed notes on all interactions and account actions.
• Communicate clearly with customers, teammates, and management to resolve concerns.
• Use skip-tracing tools to locate customers when needed.
• Review accounts for possible repossession following guidelines.
• Help reduce delinquency rates and maintain quality and compliance standards.
• Manage a high volume of calls in a fast-paced, team environment.
• Protect confidential information related to customers and accounts.

Connaissances

Communication skills

Negotiation

Flexible schedule

Multitasking

FDCPA knowledge

Phone etiquette

Team player

Consumer collections experience

Repossession knowledge

Formation

High school diploma or equivalent

Outils

Excel

Outlook

Data entry

Description du poste

Westlake Financial is hiring a Collections Representative to help customers get back on track with their accounts. You will handle high-volume calls, negotiate payment solutions, and document all interactions to support loss prevention.

The role requires at least one year of consumer collections experience, knowledge of FDCPA, and proficiency with Excel and Outlook. This on-site position in Dallas emphasizes a team-oriented, compliant environment.