Auto Finance Collections Specialist – Earning Potential

Westlake Financial; Dallas (TX); Sur place; USD 72 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Life Insurance

401K matching

Employee Stock Ownership Program

Wellness Programs

Metro Card Reimbursement

Career Path Opportunities

Discounts on attractions

Paid Vacations

Paid Sick days

Paid holidays

HGym

Dell member program

UKG Wallet

Résumé du poste

Westlake Financial in Dallas, TX is seeking a Collections Representative to help customers get back on track with their accounts. You’ll handle high-volume calls, negotiate payment plans, and document all interactions in detail.

The role emphasizes compliance with FDCPA, strong communication, and teamwork in a fast-paced, on-site environment with incentive opportunities based on performance.

Qualifications

• Minimum one year of consumer collections experience in a high-call-volume environment.
• Experience with auto-dialer systems or high-volume outbound calls.
• Understanding of FDCPA and debt-collection regulations.
• Proficient with Windows, Office apps, and data entry.

Responsabilités

• Handle inbound and outbound calls with a friendly, professional approach.
• Reach out to customers to set up payments or payment plans.
• Negotiate fair payment solutions while meeting performance goals.
• Keep detailed notes on all customer interactions and actions.
• Protect confidential information and comply with company guidelines.

Connaissances

Strong communication

Negotiation

Professional phone presence

Multitasking

Organization

FDCPA knowledge

Customer service

Team player

Formation

High school diploma or equivalent

Outils

Microsoft Excel

Outlook

Web-based applications

Data entry

Description du poste

Westlake Financial in Dallas, TX is seeking a Collections Representative to help customers get back on track with their accounts. You’ll handle high-volume calls, negotiate payment plans, and document all interactions in detail.

The role emphasizes compliance with FDCPA, strong communication, and teamwork in a fast-paced, on-site environment with incentive opportunities based on performance.