Collections

SmartRecruiters, Inc.; Greensboro (NC); On-site; USD 22,000 - 30,000; Full time

Job summary

Collabera's collections role in Greensboro, NC seeks a Home Retention Specialist to support delinquent home loans in a high-volume call center. The 1-year assignment offers potential extension and a W2 rate up to $19/hour.

Responsibilities include resolving late-stage delinquencies, negotiating payment terms, and guiding accounts to current status through inbound and outbound calls, with monthly incentives based on performance.

Qualifications

• Recent collections experience required.
• CSR/Call Center experience is a plus.

Responsibilities

• The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans.
• The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls.
• Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements.
• In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
• This is a position in a high volume call center environment.
• Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system.
• Collectors also work within a structured team setting.
• Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers.
• Monthly incentive opportunities are available based on performance towards set monthly goals.
• Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Skills

Communication

Organizational skills

Multitasking

Teamwork

Self-motivated

Education

RECENT COLLECTIONS EXPERIENCE

CSR/Call Center

Job description

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Job Description

Job Title: Collections

Duration: 1 year (Strong possibility of extension)

Max Pay: $19/hr on W2

Available Shift/s:

• 12PM to 9PM; Monday to Thursday – 8AM to 5PM; Fri – Every other Sat 8AM to 12PM
• Training: Monday to Friday; 8AM to 5PM. Classroom training for 3 weeks. OJT will be regular shift hours

Job Description:

• The Home Retention Specialist, Collector I position works in the loan servicing line of business assisting customers experiencing financial difficulties with their delinquent home loans.
• The primary responsibilities for this position include resolving late stage delinquencies on home loans through both inbound and outbound collections calls.
• Collectors work with customers to help them understand their mortgage terms, review delinquency patterns and negotiate payment arrangements.
• In addition, associates in this role will work to bring customer accounts to current status by offering different options including repayment or workout plans.
• This is a position in a high volume call center environment.
• Collectors average 80+ inbound and/or outbound calls per day using an auto dialer telephone system.
• Collectors also work within a structured team setting.
• Associates are expected to work their scheduled shifts and adhere to our attendance guidelines in order to ensure that we can provide excellent service to our customers.
• Monthly incentive opportunities are available based on performance towards set monthly goals.
• Collectors are also responsible for discussing personal financial information, negotiating payment terms and will be required to navigate through multiple computer applications to provide the best solution for our customers.

Job Requirements:

• Excellent oral and written communication skills
• Excellent organizational skills
• Ability to multi-task
• Must be able to work in teams
• Self-motivated and results-oriented

Desired Skills:

• Desire to resolve customer issues a must

Qualifications

• RECENT COLLECTIONS EXPERIENCE.
• CSR/Call Center a plus.