Full-Time Bilingual (English and Spanish) Collector

I Bankonline; Memphis, Northern (TN, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

I Bankonline is seeking a Bilingual Collector (English/Spanish) to contact delinquent accounts, determine reasons for delinquency, and negotiate repayment terms. The role includes skip tracing, evaluating financial situations, and ensuring compliance with all bank policies and regulations.

You will work Monday–Friday, 8am–5pm, with support for bilingual customer interactions. Candidates should have 1–2 years of collections experience, strong communication and math skills, and a high school

Qualifications

• 1-2 years collections experience preferred.
• Bilingual English/Spanish required.
• Ability to prioritize in a fast-paced environment with minimal supervision.
• Basic knowledge of Windows operations and typing 30-35 wpm.
• Excellent verbal and written communications and math skills.

Responsibilities

• Outbound and inbound calls to collection accounts using an auto-dialer.
• Utilize daily contact and skip tracing efforts.
• Develop and maintain ongoing customer relations.
• Negotiate payment arrangements and follow-up to cure delinquency.
• Advise customers of responsibilities under loan contracts and offer counseling on payment arrangements.
• Adhere to the Fair Debt Collections Practices Act.
• Understand and apply knowledge of credit bureau reports to daily activities.
• Other duties as assigned.
• Work Monday - Friday 8am - 5pm.

Skills

Bilingual English/Spanish

Verbal & written communication

Typing 30-35 wpm

Multitasking

Prioritization in fast-paced env

Windows basics

Education

High School Diploma or Equivalent

Some College Preferred

Job description

Description

JOB SUMMARY:

The Bilingual (English and Spanish) Collector will initiate customer contact and determine reason for delinquency; evaluates customer’s financial situations and negotiates terms of repayment to bring account current. This position is also responsible for skip tracing and research of delinquent accounts. Collectors must adhere to all Bank policies, procedures and all compliance regulations.

SKILLS REQUIRED:

• 1-2 years of collections experience preferred


• Must be bilingual - able to converse in English and Spanish with customers


• Ability to prioritize in a fast-paced, high-volume environment with minimal supervision


• Basic knowledge of Windows operations


• Ability to type 30-35 wpm


• Demonstrated ability to multi-task


• Excellent verbal and written communications and math skills


• Must possess a high school diploma or equivalent / some college preferred

PRIMARY DUTIES:

1. Responsible for outbound and inbound calls to collection accounts utilizing an auto-dialer


2. Utilize daily contact and skip tracing efforts


3. Develop and maintain ongoing customer relations


4. Negotiate payment arrangements and follow-up procedures to cure delinquency


5. Advise customers of responsibilities under loan contracts, and provide individual counseling on acceptable payment arrangements


6. Adhere to guidelines stated in the Fair Debt Collections Practices Act


7. Understands and applies knowledge of credit bureau reports as it relates to the performance of daily activities


8. Other duties as assigned or required


9. Must be able to work Monday - Friday 8am - 5pm

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, gender stereo typing, and age.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities