Bilingual Call Center Representative

Perdue Brandon Fielder Collins and Mott‚ LLP; Lubbock (TX); On-site; USD 17,047 - 24,280; Full time

Job summary

Perdue Brandon Fielder Collins and Mott, LLP is seeking a Call Center Representative for their Collections Department in Lubbock, Texas. The role involves handling a high volume of inbound and outbound calls, tracking correspondence, and meeting production objectives. Candidates should have strong communication skills, proficiency in Microsoft Office, and a high school diploma. The position offers a competitive wage of $15.00/hour and on-the-job training.

Qualifications

• Previous office experience is preferred.
• Experience in a law office, collections environment, or tax office is preferred.
• Experience in customer service is preferred.

Responsibilities

• Receive a high volume of inbound phone calls.
• Make outbound calls to account owners.
• Track correspondence sent and received in the account management system.
• Research owner contact information as needed.
• Meet daily, weekly, and monthly production objectives.
• Be accountable for call quality and adherence to work schedule.

Skills

Strong oral and written communication skills

Proficiency in Microsoft Office

Ability to meet deadlines

Attention to detail

Multi-tasking

Punctuality and dependability

Education

High School diploma or equivalent

Some college

Job description

Position Summary

We are in search of a team member for our Collections Department to assist in the collection of delinquent fines and fees accounts through varying communication methods and possible suit preparation.

We pay our Call Center Representatives a competitive wage of $15.00/hour.

Essential Job Functions

• Receive high volume of inbound phone calls
• Make outbound calls to account owners
• Track correspondence sent, received or requiring further action in account management system
• Research owner contact information as needed
• Meet daily, weekly and monthly production objectives
• Be accountable for call quality, attendance, and adherence to work schedule results

Experience Requirements

• Previous Office Experience (Preferred)
• Experience in a law office, collections environment or tax office (Preferred)
• Experience in customer service (Preferred)

Education Requirements

• High School diploma or equivalent (Required)
• Some college (Preferred)

Essential Skills

• Strong oral and written communication skills
• Proficiency in Microsoft Office, specifically Word, Excel and Outlook
• Ability to meet deadlines, work under pressure and prioritize tasks
• Strict attention to detail
• Ability to work independently
• Strong proficiency at multi-tasking
• Punctuality and dependability

Preferred Skills

• Decision‑making skills; Ability to work independently and make decisions that balance the interests of the firm and the customer
• Conflict Resolution skills; Customers can be difficult, and you need to be able to respond to difficult behavior with diplomacy and tact
• Ability to work under pressure; Candidates must demonstrate a healthy response to stressful situations
• Adaptability and Teamwork – Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals

Work Environment

• Sitting at a computer most of the day
• Utilizing a headset and being on the phone frequently
• On the job training
• Annual performance reviews

Are You Ready to Join Our Team?

If you are great on the phone, have fantastic customer service skills, and feel that you would be right for this position, fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!