Collections & Recovery Specialist

Farmers Home Furniture; Hopkinsville (KY); On-site; USD 19,286 - 33,062; Full time

Job summary

Farmers Home Furniture is seeking a collection specialist responsible for locating, notifying, and securing payments from delinquent accounts. It includes traveling to customers’ homes as required and assisting with repossessions when approved by management.

You will document all correspondence, post payments, balance cash drawers, and log daily activity while upholding the company’s values and standards. A high school diploma or GED, six months in collections or office procedures, and a valid

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone to determine reason for overdue payment and review terms.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Maintains and balances their assigned cash drawer; ensure drawer is locked when unattended.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions with approval.
• Prepares paperwork prior to legal action for severely delinquent customers.
• Initiates credit investigations by telephone for new credit account applicants.
• Logs details of work activities daily, weekly, and monthly.
• Receives and processes various documentation and reports; reviews, distributes, files as appropriate.
• Operates standard office equipment including CRM systems.
• Logs customer service requests into PQA and schedules merchandise repairs.
• Assist customers on the sales floor per management instructions and participate in floor rotations.

Skills

Data Utilization

Human Interaction

Verbal Aptitude

Mathematical Aptitude

Functional Reasoning

Situational Reasoning

Education

High School Diploma or GED

Job description

Farmers Home Furniture is seeking a collection specialist responsible for locating, notifying, and securing payments from delinquent accounts. It includes traveling to customers’ homes as required and assisting with repossessions when approved by management.

You will document all correspondence, post payments, balance cash drawers, and log daily activity while upholding the company’s values and standards. A high school diploma or GED, six months in collections or office procedures, and a valid