Collections Portfolio Manager

CFG Merchant Solutions, LLC; Glen Rock (NJ); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Uncapped commission

Training and support

Performance-based rewards

Job summary

CFG Merchant Solutions, LLC is seeking a results-driven Retention Specialist to work with merchants, resolve past-due balances, and negotiate payment solutions. If you’re resilient, persuasive, and comfortable handling high-volume calls, this role offers six-figure-plus earning potential through uncapped commissions in a fast-paced, performance-driven environment.

You’ll contact merchants, negotiate arrangements, and follow up on delinquencies with professionalism and empathy.

Qualifications

• Strong verbal communication and listening skills.
• Experience negotiating payment plans or settlements.
• Prior collections or sales experience a plus.
• Ability to handle 50–100+ calls per day.
• Competitive mindset and ability to perform under pressure.

Responsibilities

• Contact merchants regarding past-due accounts through inbound and outbound calls.
• Negotiate payment arrangements and settlement options.
• Follow up consistently on delinquent accounts to drive resolution.
• Build rapport while maintaining professionalism and empathy.
• Meet and exceed individual performance goals in a results-oriented environment.

Skills

Verbal communication

Negotiation

Persuasion

High-volume calls

Ambition

Job description

Job Description

Are you competitive, motivated, and looking for a career with six-figure-plus opportunities?

Job Description

Are you competitive, motivated, and looking for a career with six-figure-plus opportunities?

As a Retention Specialist, you’ll work directly with merchants to resolve past-due balances, negotiate payment solutions, and help maintain strong client relationships. If you’re resilient, persuasive, and comfortable handling high-volume calls, this is an opportunity to turn your ambition into real financial success.

What You’ll Do

• Contact merchants regarding past-due accounts through inbound and outbound calls
• Negotiate payment arrangements and settlement options
• Follow up consistently on delinquent accounts to drive resolution
• Build rapport while maintaining professionalism and empathy
• Meet and exceed individual performance goals in a results-oriented environment

What We’re Looking For

• Spanish speaking a plus
• Prior collections or sales experience a plus
• Strong verbal communication and listening skills
• Experience negotiating payment plans or settlements
• Ability to navigate difficult conversations
• Comfortable making 50-100+ calls per day
• Competitive mindset and ability to handle pressure

What We Offer

• Competitive base salary plus uncapped commission
• Significant earning potential for top performers
• Performance-driven culture that rewards success
• Ongoing training and support to help you excel

If you’re ready to take control of your income and grow with a team that values ambition and results, we’d love to hear from you.