Collection Agent

Williams Rush & Associates; Dallas (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

Monthly Performance Bonus

IRA with company match

Competitive base salary + industry-leading commission structure

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Job summary

A leading collections agency is seeking a Collections Manager in Dallas, Texas, who will be responsible for managing both outbound and inbound calls to recover outstanding balances. The ideal candidate will have a minimum of 3 years of experience in third-party collections, excellent negotiation skills, and a professional demeanor. Proficiency in Microsoft Office and collection software platforms is essential. Benefits include health insurance, a monthly performance bonus, and other competitive perks.

Qualifications

• Minimum 3 years of experience in third-party collections.
• Proven negotiation and sales skills required.
• High energy, friendly demeanor, and professional appearance.

Responsibilities

• Manage outbound and inbound calls to recover outstanding balances.
• Utilize skip-tracing tools and techniques to locate customers.
• Negotiate and set up payment arrangements with consumers and businesses.

Skills

Bilingual in Spanish

Negotiation skills

Strong communication

Interpersonal abilities

Self-motivated

Detail-oriented

Tools

Microsoft Office

Collection software platforms

Job description

Benefits

• Life Insurance
• Monthly Performance Bonus
• IRA with company match
• Competitive base salary + industry-leading commission structure
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

What You’ll Do

• Manage outbound and inbound calls to recover outstanding balances
• Utilize skip-tracing tools and techniques to locate customers
• Negotiate and set up payment arrangements with consumers and businesses
• Maintain accurate and up-to-date account documentation
• Provide excellent customer service with professionalism and empathy
• Ensure compliance with FDCPA and internal policies

What We’re Looking For

• Bilingual in Spanish (preferred but not required)
• Minimum 3 years of experience in third-party collections
• Proven negotiation and sales skills
• Strong communication and interpersonal abilities
• High energy, friendly demeanor, and a professional appearance
• Self-motivated with the ability to work independently and as part of a team
• Detail-oriented with excellent time management and organizational skills
• Proficient with Microsoft Office and collection software platforms