Agente de Cobranza

Williams Rush & Associates; Dallas (TX); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

Monthly Bonus

IRA with company match

Competitive base salary

Commission structure

Annual bonus

Dental insurance

Health insurance

Paid time off

Job summary

Williams Rush & Associates is seeking an experienced Third-Party Collection Specialist to join our Dallas team. You will negotiate and collect payments, handle inbound/outbound calls, and ensure accurate account documentation with a professional, empathetic approach.

The ideal candidate has at least 3 years of third-party collections experience, strong negotiation and communication skills, and proficiency in Microsoft Office and collection software.

Qualifications

• Minimum 3 years of experience in third-party collections.
• Bilingual in Spanish preferred but not required.
• Proven negotiation and sales skills.
• Strong communication and interpersonal abilities.
• Detail-oriented with good time management.
• Proficient with MS Office and collection software.

Responsibilities

• Manage outbound and inbound calls to recover outstanding balances.
• Utilize skip-tracing tools and techniques to locate customers.
• Negotiate and set up payment arrangements with consumers and businesses.
• Maintain accurate and up-to-date account documentation.
• Provide excellent customer service with professionalism and empathy.
• Ensure compliance with FDCPA and internal policies.

Skills

Negotiation

Sales skills

Communication

Customer service

Independent work

Time management

Bilingual Spanish

Tools

Microsoft Office

Collection software

Job description

Benefits:

• Life Insurance
• Monthly Performance Bonus
• IRA with company match
• Competitive base salary + industry-leading commission structure
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.

What You’ll Do:

• Manage outbound and inbound calls to recover outstanding balances
• Utilize skip-tracing tools and techniques to locate customers
• Negotiate and set up payment arrangements with consumers and businesses
• Maintain accurate and up-to-date account documentation
• Provide excellent customer service with professionalism and empathy
• Ensure compliance with FDCPA and internal policies

What We’re Looking For:

• Bilingual in Spanish (preferred but not required)
• Minimum 3 years of experience in third-party collections
• Proven negotiation and sales skills
• Strong communication and interpersonal abilities
• High energy, friendly demeanor, and a professional appearance
• Self-motivated with the ability to work independently and as part of a team
• Detail-oriented with excellent time management and organizational skills
• Proficient with Microsoft Office and collection software platforms