Collections Specialist

Syntagma Group; New York (NY); On-site; USD 50,000 - 70,000; Full time

Job summary

Syntagma Group in New York is seeking a diligent Collector responsible for managing accounts receivable and ensuring timely client payments. The ideal candidate will demonstrate strong written and oral communication skills, with at least a Bachelor's degree and four-plus years of billing or collections experience, ideally in a large law firm. This role involves working directly with clients and partners, utilizing the Elite 3E billing system, and requires a proactive approach toward achieving results and maintaining good client relations.

Qualifications

• Bachelor's degree required.
• Four or more years of billing or collection experience in a large law firm or professional services firm required.
• Collections experience strongly preferred.

Responsibilities

• Manage the collection activity of assigned partners and clients.
• Work daily on the Elite 3E billing system.
• Customize collection follow-up tasks for individual partners and clients.
• Review aged accounts receivable and contact clients for payment.
• Work with billers to identify short-payments from clients.
• Identify client relationships in administrative functions to expedite bill payment.
• Provide consistent communication with partners regarding collection process.
• Assist with payment allocation.

Skills

Strong written and oral communication skills

Strong interpersonal skills

Strong attention to detail

Proactive

Results oriented

Good organizational skills

Ability to deal with all levels of firm personnel and client contacts

Comprehensive analytical and problem solving skills

Ability to work independently and in a team environment

Education

Bachelor's degree

Four or more years of billing or collection experience

Job description

The Collector is responsible for managing the accounts receivable inventory and contacting clients to achieve timely payments. Collectors are encouraged to continually develop relationships with assigned partners, secretaries and individuals at clients. Collectors often work with many levels of personnel within the Firm’s clients’ organizations, including General Counsels and CFOs to Payment Processors and Legal Invoice Coordinators. Although collection assistance varies by partner and client, the Firm model is for the collector to assume the primary collection responsibility and actively follow up with clients. Partners are recruited into the process when needed and are continually apprised of clients’ payment statuses.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• The Collector will be responsible for managing the collection activity of assigned partners and clients for our U.S. offices by monitoring and analyzing aged receivables reports. Using both verbal and written skills, Collectors will communicate directly with clients and provide needed information to facilitate payments.
• Work daily on the Elite 3E billing system. Generate reports and run inquiries as needed. Update collection status notes on 3E and schedule next follow-ups as appropriate. Utilize multiple client e-billing intermediary systems to track e-bill status and ensure timely payment.
• Customize collection follow-up tasks for individual partners and clients as appropriate to maximize collection opportunities and maintain current inventories.
• Review aged accounts receivable, identify past due invoices, contact clients for payment. Ensure clients possess the needed information (expense back-up, budgets, client codes, etc.) to coordinate payments.
• Work with billers to identify short-payments from clients and develop processes to minimize short payments.
• Identify client relationships in the administrative functions and work with these contacts to expedite bill payment.
• Provide consistent communication with partners regarding collection process. Provide inventory reports with detailed background for partner review. Assume ownership of collection activities and reach out to management and partners to elevate efforts when appropriate.
• Assist with payment allocation and work closely with Collections and Cash Management team to resolve issues.

In addition, responsibilities related to maintaining firm and client information are to be adhered to by all employees. This includes complying with the firm’s information security policies, protecting firm assets from unauthorized access, disclosure, modification, destruction or interference, and reporting security events or potential events or other security risks to management.

Qualifications

• Strong written and oral communication skills
• Strong interpersonal skills
• Strong attention to detail
• Proactive
• Results oriented
• Good organizational skills
• Ability to deal with all levels of firm personnel and client contacts
• Comprehensive analytical and problem solving skills
• Ability to work independently and in a team environment

Education And/or Experience

Bachelor's degree required. Four or more years of billing or collection experience in a large law firm or professional services firm required. Collections experience strongly preferred.