Delinquent Accounts Specialist - Collections & Payments

Farmers Home Furniture; Hinesville (GA); On-site; USD 19,000 - 28,000; Full time

Job summary

Farmers Home Furniture is seeking a collections associate in Georgia to locate and contact customers with delinquent accounts, collect payments, and document activity. The role involves basic cash handling, posting payments to accounts, and occasional home visits for payment collection with approval from management.

A High School Diploma or GED and six months of collections or office experience are required, plus a valid driver’s license.

Qualifications

• Six months experience in payment collections or general office procedures.
• Valid State Driver’s License.
• High School Diploma or GED.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.

Skills

Payment collections

Customer service

Office procedures

Cash handling

Driving

Education

High School Diploma or GED

Tools

CRM

PQA

Microsoft Office

Job description

Farmers Home Furniture is seeking a collections associate in Georgia to locate and contact customers with delinquent accounts, collect payments, and document activity. The role involves basic cash handling, posting payments to accounts, and occasional home visits for payment collection with approval from management.

A High School Diploma or GED and six months of collections or office experience are required, plus a valid driver’s license.