Account Servicing Representative I

UGA Finance; Parkville (MO); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Simple IRA 3% match

Paid Time Off

Life insurance

Short-term disability

Job summary

UGA Finance is seeking an Account Servicing Representative I to handle inbound and outbound calls for resolving customer concerns and verifying consumer information. You will negotiate repayment plans and perform skip tracing to locate assets, while delivering professional service.

Ideal candidates have strong communication, problem-solving, and time-management skills with a focus on accuracy and compliance within a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• 1+ year contact center experience preferred.
• Complete all required training as assigned.

Responsibilities

• Handle inbound and outbound calls with current and past due accounts and leave messages as necessary.
• Provide excellent service to consumers to create a memorable experience.
• Answer consumer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules.
• Perform skip tracing to locate assets and consumers.
• Negotiate repayment with consumers by asking questions and offering applicable solutions.
• Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer.
• Maintain broad and in-depth knowledge of client products and services.

Skills

Customer service

Communication skills

Interpersonal skills

Time management

Problem solving

Microsoft Office

Team collaboration

Active listening

Education

High school diploma

Tools

Microsoft Office

Job description

In this role, you’ll play a critical part in driving collections performance while ensuring every customer interaction is handled with care and professionalism. We’re looking for someone who can skillfully balance results-driven strategies with empathy, all while staying aligned with regulatory requirements and internal compliance standards. If you're passionate about delivering exceptional customer experiences and thrive in a performance-oriented environment, we’d love to hear from you.

UGA offers full-time employees a benefit package that includes employer-subsidized health insurance, dental and vision insurance, voluntary life and short-term disability insurance, a Simple IRA with a 3% match, and Paid Time Off.

Job Summary

The Account Servicing Representative I will handle all aspects of inbound and outbound customer calls in a professional and efficient manner for the purpose of resolving customer concerns and verifying consumer information.

• Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary.
• Provide excellent service to consumers to create a memorable experience.
• Answer consumer questions regarding problems with their accounts.
• Arrange for debt repayment or establish repayment schedules.
• Perform skip tracing to locate assets and consumers.
• Negotiate repayment with consumers by asking questions and offering applicable solutions.
• Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer.
• Maintain broad and in-depth knowledge of client products and services.

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills.
• Excellent verbal and written communication skills, including active listening.
• Excellent customer service skills; service-oriented and able to resolve customer grievances.
• Strong interpersonal skills with a proven ability to collaborate with a team.
• Demonstrated critical thinking and problem-solving skills.
• Proficient in Microsoft Office Suite or related software.
• Basic understanding of clerical procedures and systems such as recordkeeping and filing.

Work Experience

• 1+ year contact center experience preferred.

Training and Education

• High school diploma or equivalent required.
• Complete all required training as assigned.

Working Environment and Requirements to Perform Job Responsibilities

• Ability to work assigned shift.
• Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities.
• Ability to be on location for client services for all work hours.
• Effective with shifting roles, responsibilities, and expectations in a changing work environment.
• Ability to see computer screen, read, and complete forms
• Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit.
• Ability to sit for prolonged periods of time/work at a desk.
• Ability to answer the phone in a busy environment – hear callers and be responsive.
• Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize.