Collection Specialist - Resort Recovery Solutions San Diego On-Site

RESORT RECOVERY SOLUTIONS LLC; San Diego (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Paid training

Job summary

Resort Recovery Solutions LLC in San Diego, CA is hiring Collections Representatives to resolve accounts professionally and respectfully. We provide full paid training and a supportive team environment.

You will handle inbound and outbound calls, explain account details, set up payoffs and payment plans, and document every contact in our system while following regulatory requirements. Bilingual English/Spanish is a plus.

Qualifications

• Strong verbal and written communication; calm and professional under pressure.
• Accuracy and integrity in documentation.
• Basic computer skills; comfortable in a high-volume call environment.
• Must be authorized to work in the U.S.
• High school diploma or equivalent preferred.
• Collections experience or FDCPA/Rosenthal knowledge a plus; training on all laws provided.
• Bilingual English/Spanish a plus.

Responsibilities

• Handle inbound and outbound calls with consumers about their accounts
• Explain account details and set up payoffs, settlements, and payment plans within company guidelines
• Document every contact accurately in our system
• Send approved letters, emails, and required documentation
• Leave voicemails and follow up consistently
• Process outgoing mail
• Other duties as assigned

Skills

Verbal and written communication

Professional demeanor under pressure

Documentation accuracy

Basic computer skills

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Resort Recovery Solutions is a licensed third-party collection agency serving the timeshare and HOA industry. We’re hiring Collections Representatives who can resolve accounts professionally and respectfully. Full paid training provided.

What you’ll do

• Handle inbound and outbound calls with consumers about their accounts
• Explain account details and set up payoffs, settlements, and payment plans within company guidelines
• Document every contact accurately in our system
• Send approved letters, emails, and required documentation
• Leave voicemails and follow up consistently
• Process outgoing mail
• Other duties as assigned

What we’re looking for

• Strong verbal and written communication; calm and professional under pressure
• Accuracy and integrity in documentation
• Basic computer skills; comfortable in a high-volume call environment
• Must be authorized to work in the U.S.
• High school diploma or equivalent preferred
• Collections experience or FDCPA/Rosenthal knowledge a plus; we train on all federal and California collection laws
• Bilingual English/Spanish a plus

Post-offer background check required, conducted in accordance with the California Fair Chance Act. RRS is an equal opportunity employer.