Collections Specialist

Ultimate Staffing; Irvine (CA); On-site; USD 25,003 - 35,610; Full time

Job summary

A staffing agency in California is seeking a Collections Specialist to join their fast-paced team. Responsibilities include locating students, handling delinquent accounts, and negotiating payment plans. The ideal candidate has 6-12 months of high-volume calling experience, a typing speed of 60 WPM, and strong communication skills. This is a full-time position with a schedule from Monday to Friday, plus one Saturday a month, offering a competitive pay of $22/hr.

Qualifications

• 6-12 months of experience in collections, sales, or related fields.
• Ability to efficiently manage multiple calls daily.
• Strong communication skills with a goal-driven mindset.

Responsibilities

• Conduct skip tracing to locate students.
• Make 150-200 outbound calls daily.
• Convert leads into payment plans quickly.
• Negotiate settlements assertively.

Skills

High-volume calling experience

Negotiation skills

Typing speed: 60 WPM

Computer literacy

Job description

Collections Specialist

Onsite Location: Irvine, CA | Pay: $22/hr

Schedule: Mon‑Fri, 8 AM‑6 PM + 1 Saturday/month (4 hrs) (Saturday shift earns 4 hrs off on a weekday for flexibility)

Role Overview

Join our fast‑paced collections team! You'll locate students, negotiate payment plans, and handle delinquent accounts with confidence.

What You’ll Do

• Skip tracing via platforms like People.com
• 150‑200 outbound calls/day using a dialer
• Convert leads (ages 18‑25) into payment plans within 30 days
• Negotiate settlements assertively

Requirements

• 6‑12 months in high‑volume calling (collections, sales, or similar)
• Typing speed: 60 WPM
• Computer literate, tough skin, goal‑driven

Training & Culture

• Quick onboarding: 1‑4 days with supervisor
• Tight‑knit team, milestone celebrations
• Dress code: Business professional Mon‑Thu; casual Fridays

Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Customer Service

Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.