Bilingual Collector

Resident-Interface; Tampa (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and company holidays

Employee wellness resources

Training and professional development

Collaborative, performance-driven team

Job summary

Resident Interface seeks a bilingual Consumer Collector to work from our Tampa office, communicating with consumers in Spanish and English to resolve delinquent accounts. This role emphasizes professionalism, resilience, and strict adherence to laws and company procedures.

You will manage a portfolio, negotiate payment plans, document activities, and meet performance and quality standards in a phone-driven, fast-paced environment.

Qualifications

• Bilingual in Spanish and English with clear phone communication.
• Strong verbal, listening, negotiation, and problem-solving skills.
• Professional in fast-paced, multi-account environment with attention to detail.

Responsibilities

• Make and receive collection calls in Spanish and English.
• Negotiate payment arrangements and secure commitments.
• Maintain accurate account records and document activity.
• Follow scripts, procedures, and compliance guidelines.
• Skip tracing to locate consumers and update contact info.
• Meet daily/weekly/monthly performance and QA standards.
• Comply with FDCPA, FCRA, and company policies.
• On-site work in Tampa, FL.

Skills

Bilingual Spanish-English

Verbal communication

Negotiation

Documentation

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Collection software

Job description

Resident Interface provides specialized financial and operational solutions for the property management industry. Through Hunter Warfield, our collections division, we help property managers recover delinquent rent from current and former residents using a thoughtful, compliant, and community-focused approach.

Backed by more than 30 years of industry experience, we are committed to delivering effective recovery solutions while protecting consumer relationships, client reputations, and the communities we serve.

We are seeking a motivated, bilingual Consumer Collector who is fluent in both Spanish and English to join our Tampa-based team. In this role, you will communicate with consumers by phone to resolve outstanding account balances on behalf of our clients.

You will manage an assigned portfolio of accounts, negotiate payment arrangements, maintain accurate account records, and meet established performance and quality standards. This is a phone-intensive, performance-driven position that requires professionalism, resilience, attention to detail, and strict adherence to all applicable laws and company procedures.

We provide training for candidates who bring strong communication skills, professionalism, drive, and a willingness to learn.

Key Responsibilities

• Make and receive collection calls in both Spanish and English, including participation in automated dialer campaigns.
• Communicate with consumers professionally and respectfully to understand their circumstances and identify appropriate account-resolution options.
• Negotiate payment arrangements and secure commitments in accordance with established guidelines and authorization levels.
• Manage an assigned portfolio of accounts and consistently follow up on promises to pay and other required account activity.
• Follow approved call scripts, negotiation strategies, objection-handling techniques, and internal procedures.
• Conduct skip tracing to locate consumers and obtain updated contact information.
• Accurately and thoroughly document all account activity, including consumer communications, payment arrangements, disputes, bankruptcies, and attorney representation.
• Maintain current and accurate work-in-progress records.
• Meet established daily, weekly, and monthly performance expectations related to calls, contacts, payments, fees, and promises to pay.
• Meet or exceed established quality assurance standards.
• Comply with the Fair Debt Collection Practices Act, Fair Credit Reporting Act, and all other applicable federal and state laws, regulations, and company policies.
• Maintain the confidentiality and security of consumer, client, and company information.
• Adhere consistently to assigned work schedules, attendance expectations, and call requirements.
• Perform other related duties as assigned.

Required Qualifications

• High school diploma or equivalent.
• Professional fluency in both Spanish and English, including the ability to communicate clearly and effectively by phone in both languages.
• Strong verbal communication, listening, negotiation, and problem-solving skills.
• Ability to remain professional and composed during challenging or sensitive conversations.
• Ability to manage multiple accounts, priorities, and follow-up obligations in a fast-paced environment.
• Strong attention to detail and the ability to document account activity accurately.
• Basic computer proficiency and the ability to learn collection software, customer relationship management systems, and other internal platforms.
• Ability to work full-time on-site at our Tampa office.

Preferred Qualifications

• Two or more years of third-party collections, call center, customer service, sales, or negotiation experience.
• Familiarity with collection systems, automated dialers, or customer relationship management platforms.
• Knowledge of the FDCPA, FCRA, or other consumer financial protection requirements.

Successful Consumer Collectors are:

• Self-motivated and goal-oriented.
• Resilient and comfortable handling objections.
• Persuasive while remaining respectful and professional.
• Organized and consistent with follow-up.
• Detail-oriented with strong documentation habits.
• Comfortable being measured against defined performance and quality standards.
• Coachable and willing to apply feedback.
• Committed to ethical, compliant, and consumer-focused collection practices.

Benefits and Perks

• Medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.
• Employee wellness resources.
• Training and professional development.
• Collaborative, performance-driven team environment.

Work Schedule and Environment

This is a full-time, on-site position based in Tampa, Florida. Candidates must live within a reasonable commuting distance and be available to work from the office as scheduled. This position is not eligible for remote or hybrid work.

The role operates in a professional office environment with a quiet-to-moderate noise level and regular use of computers, telephones, headsets, and other standard office equipment.

Additional Information

Resident Interface is unable to provide employment visa sponsorship for this position.

This job description is intended to describe the general nature and level of work performed by individuals assigned to this role. It is not intended to include every duty, responsibility, or qualification required. Responsibilities may be modified, and additional duties may be assigned based on the ongoing needs of the organization.

Resident Interface is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.