Collections Specialist – Commission-Based, Full Training

RESORT RECOVERY SOLUTIONS LLC; San Diego (CA); On-site; USD 19,000 - 30,000; Full time

Job summary

Resort Recovery Solutions LLC in San Diego is seeking a Collections Representative to join our growing team. You will be responsible for contacting debtors, explaining account details, and negotiating settlements while maintaining accuracy in documentation.

We value a professional, empathetic approach, strong communication skills, and the ability to handle a high volume of calls. Training is provided, and success leads to long-term career opportunities in a supportive, target-driven environment.

Qualifications

• High school diploma or equivalent (Preferred).
• Basic computer skills.
• Strong written and verbal communication skills.
• Positive, empathetic, and professional attitude.
• Knowledge of FDCPA helpful; bilingual a plus.

Responsibilities

• Make outbound and inbound phone calls to debtors.
• Explain account details and negotiate settlements and payment plans.
• Enter accurate notes and data from each call.
• Prepare collection letter templates and send correspondence.
• Leave voicemails and follow up consistently.
• Email debtors and send required documentation.
• Process outgoing mail.
• Maintain professionalism and positive communication at all times.
• Other duties as assigned.

Skills

Communication skills

Call center ability

Bilingual (English/Spanish)

Organizational skills

Independent worker

Education

High school diploma or equivalent (Preferred)

Job description

Resort Recovery Solutions LLC in San Diego is seeking a Collections Representative to join our growing team. You will be responsible for contacting debtors, explaining account details, and negotiating settlements while maintaining accuracy in documentation.

We value a professional, empathetic approach, strong communication skills, and the ability to handle a high volume of calls. Training is provided, and success leads to long-term career opportunities in a supportive, target-driven environment.