Collection Agent

Mandarich-Law-Group,-LLP; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Disability Insurance

Life Insurance

PTO

Holidays

Parental Leave

Referral Program

Job summary

Mandarich Law Group, LLP is seeking full-time Collection Agents for our Williamsville, NY and Lake Mary, FL offices. In this in-office role, you will handle up to 100 inbound calls daily, negotiate delinquent accounts, and calculate settlements in line with client guidelines.

A supportive environment offers benefits and opportunities for performance-based bonuses. Competitive hourly pay accompanies medical, dental, vision, 401K with match, disability, life insurance, PTO, holidays, parental

Qualifications

• Handle customers via inbound calls to negotiate delinquent accounts.
• Assess settlement amounts according to client guidelines.
• Maintain timely progress on account queue to meet monthly goals.
• Strong verbal communication and customer service experience.

Responsibilities

• Handle up to 100 inbound calls while negotiating delinquent and charged-off accounts for clients.
• Calculate acceptable settlement amounts per client guidelines and management direction.
• Manage an open queue of accounts to consistently hit monthly collection goals.
• Demonstrate excellent verbal communication and multitasking abilities.
• Leverage prior customer service experience to support client relations.

Skills

Inbound calls

Negotiation

Communication

Customer service

Multitasking

Job description

Mandarich Law Group is one of the country's leading creditor's right law firm with offices in NV, NY, IL, MI, MO, OH, NC, GA and FL, is seeking a full time Collection Agents for our Williamsville, NY office and our Lake Mary, FL office.

START NOW, IMMEDIATE BONUS OPPORTUNITY. TAKE ADVANTAGE WITH REDUCED GOALS IN FIRST FOUR MONTHS!!!!

Available shift in NY is 9:30am - 6pm, Monday thru Friday, In-Office.

Available shift in FL is 8am - 5pm, Monday thru Friday, In-Office.

What You'll Do

• Handle up to 100 inbound calls while contacting consumers and attorney offices to negotiate delinquent and/or charged off accounts on behalf of our clients.
• Calculate acceptable settlement amounts according to guidelines set by our clients and Management team.
• Effectively manage an open queue of accounts to consistently hit your monthly collection goal.

• Excellent verbal communication skills'

• Multitasking and time management skills to work through the account queue and inbound call volume.
• Previous customer service work preferred.

• Competitive Hourly Salary
• Medical, Dental, and vision; 401K plan with company match
• Long and Short Term Disability Insurance
• Company paid Life Insurance
• PTO
• Paid Holidays
• Paid Parental Leave
• Employee Referral Program

"We are an Equal Opportunity Employer. Nothing in this job posting or description should be construed as an offer of guarantee of employment".