In-Office Collections Specialist: Negotiation

Mandarich-Law-Group,-LLP; Florida; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Disability Insurance

Life Insurance

PTO

Holidays

Parental Leave

Referral Program

Job summary

Mandarich Law Group, LLP is seeking full-time Collection Agents for our Williamsville, NY and Lake Mary, FL offices. In this in-office role, you will handle up to 100 inbound calls daily, negotiate delinquent accounts, and calculate settlements in line with client guidelines.

A supportive environment offers benefits and opportunities for performance-based bonuses. Competitive hourly pay accompanies medical, dental, vision, 401K with match, disability, life insurance, PTO, holidays, parental

Qualifications

• Handle customers via inbound calls to negotiate delinquent accounts.
• Assess settlement amounts according to client guidelines.
• Maintain timely progress on account queue to meet monthly goals.
• Strong verbal communication and customer service experience.

Responsibilities

• Handle up to 100 inbound calls while negotiating delinquent and charged-off accounts for clients.
• Calculate acceptable settlement amounts per client guidelines and management direction.
• Manage an open queue of accounts to consistently hit monthly collection goals.
• Demonstrate excellent verbal communication and multitasking abilities.
• Leverage prior customer service experience to support client relations.

Skills

Inbound calls

Negotiation

Communication

Customer service

Multitasking

Job description

Mandarich Law Group, LLP is seeking full-time Collection Agents for our Williamsville, NY and Lake Mary, FL offices. In this in-office role, you will handle up to 100 inbound calls daily, negotiate delinquent accounts, and calculate settlements in line with client guidelines.

A supportive environment offers benefits and opportunities for performance-based bonuses. Competitive hourly pay accompanies medical, dental, vision, 401K with match, disability, life insurance, PTO, holidays, parental