Collection Agent

Williams Rush & Associates, LLC; Dallas, Northern (TX, KY); Hybrid; USD 42,000 - 70,000; Full time

Benefits offered by this job

Life Insurance

Monthly Bonus

IRA with match

Competitive base salary

Paid time off

Dental insurance

Health insurance

Job summary

Williams Rush & Associates, LLC is seeking an experienced 3rd Party Collection Specialist to join our team in Dallas, TX. You will negotiate and collect payments while delivering professional customer service and maintaining accurate records.

Requirements include a minimum of 3 years in third-party collections, strong negotiation skills, and excellent communication abilities; bilingual Spanish is a plus. A competitive base salary with a strong commission structure is offered.

Qualifications

• 3+ years of experience in third-party collections.
• Proven negotiation and sales skills.
• Strong communication and interpersonal abilities.
• Detail oriented with time management.

Responsibilities

• Manage outbound and inbound calls to recover balances.
• Use skip-tracing tools to locate customers.
• Negotiate and set up payment arrangements.
• Maintain accurate account documentation.
• Ensure compliance with FDCPA and internal policies.
• Provide professional customer service.

Skills

Negotiation

Communication

Bilingual Spanish

Time management

Tools

Microsoft Office

Collection software

Job description

Benefits:

• Life Insurance
• Monthly Performance Bonus
• IRA with company match
• Competitive base salary + industry-leading commission structure
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off

We are looking for an experienced 3rd Party Collection Specialist (bilingual a plus) with a minimum of 3 years of experience to join our team. You will be responsible for negotiating and collecting payments from your customers.

What You’ll Do:

• Manage outbound and inbound calls to recover outstanding balances
• Utilize skip-tracing tools and techniques to locate customers
• Negotiate and set up payment arrangements with consumers and businesses
• Maintain accurate and up-to-date account documentation
• Provide excellent customer service with professionalism and empathy
• Ensure compliance with FDCPA and internal policies

What We’re Looking For:

• Bilingual in Spanish (preferred but not required)
• Minimum 3 years of experience in third-party collections
• Proven negotiation and sales skills
• Strong communication and interpersonal abilities
• High energy, friendly demeanor, and a professional appearance
• Self-motivated with the ability to work independently and as part of a team
• Detail-oriented with excellent time management and organizational skills
• Proficient with Microsoft Office and collection software platforms