Collateral Recovery Specialist

Hyundai Capital America; Plano (TX); On-site; USD 39,000 - 59,000; Full time

Benefits offered by this job

Vehicle perks

Health coverage

HSA contributions

401(k) matching

Life and disability insurance

Wellbeing resources

Leadership programs

Volunteer time off

Company charitable donation

Job summary

Hyundai Capital America is seeking a Collateral Management Associate in Plano to support collateral recovery by gathering and updating account and vehicle location data for delinquent accounts. You will use skip‑tracing tools to identify locations and coordinate with vendors and partners within policy guidelines.

The role emphasizes accurate documentation, customer service‑oriented communication, and maintaining multiple priorities in a fast-paced environment.

Qualifications

• 0–2 years of collections, customer service, financial services, or related experience.
• Exposure to collections, repossession, collateral recovery, or skip‑tracing processes preferred.
• High school graduate or GED equivalent.
• Bachelor’s degree preferred.
• Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.
• Ability to use approved skip‑tracing tools and internal systems to research, update, and document account and collateral information.
• Basic computer proficiency, including Microsoft Office and the ability to learn and navigate internal systems.
• Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.
• Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.
• Strong listening skills and ability to follow established procedures, direction, and coaching.
• Proven track record with delivering seamless customer experiences.
• Ability to thrive in a performance coaching environment.

Responsibilities

• Work an assigned queue of repossession accounts using established processes and approved skip‑tracing tools to gather and update customer and collateral location information.
• Update vehicle location information with approved repossession vendors and internal partners to support collateral recovery activities.
• Review assigned accounts to identify and validate missing, incomplete, or inaccurate customer or vehicle location information, escalating issues as needed.
• Document account activity accurately and enter updates into appropriate systems in accordance with internal policies and procedures.

Skills

Collections

Customer service

Financial services

Skip-tracing

Account management

Verbal communication

Written communication

Attention to detail

Multi-tasking

Coaching

Professional demeanor

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Skip-tracing tools

Internal systems

Microsoft Office

Job description

Hyundai Capital America is seeking a Collateral Management Associate in Plano to support collateral recovery by gathering and updating account and vehicle location data for delinquent accounts. You will use skip‑tracing tools to identify locations and coordinate with vendors and partners within policy guidelines.

The role emphasizes accurate documentation, customer service‑oriented communication, and maintaining multiple priorities in a fast-paced environment.