Collateral Management Associate

HYUNDAI Translead, Inc; Plano (TX); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Vehicle allowance

Comprehensive health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing resources

Leadership programs

Career development

Paid Volunteer Time Off

Company donation

Job summary

Hyundai Capital America (HCA) is seeking a Collateral Management Associate to support delinquent accounts by gathering and updating vehicle location information. You will use approved skip-tracing tools, validate data, and liaise with internal teams to ensure accurate collateral status and smooth repossession processes.

The role requires 0–2 years in collections or related finance experience, strong attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Qualifications

• 0–2 years of collections or related experience.
• Exposure to repossession, collateral recovery, or skip-tracing processes preferred.
• High school diploma or GED equivalent required.
• Ability to manage multiple priorities and maintain accuracy.

Responsibilities

• Support collateral recovery by gathering and updating location information for delinquent accounts.
• Use skip-tracing tools and follow procedures to identify collateral locations.
• Update internal systems with accurate account activity and status.
• Communicate updates to internal partners and approved vendors as needed.
• Maintain documentation in accordance with policies and procedures.

Skills

Collections

Customer service

Financial services

Skip-tracing

Education

High school diploma or GED

Tools

Skip-tracing tools

Internal systems

Microsoft Office

Job description

Job Description - Collateral Management Associate (260000PZ)

Job Description

Description

Hyundai Capital America (HCA) helps people move forward. Through Hyundai Motor Finance, Genesis Finance, and Kia Finance, we deliver innovative financing, leasing, and insurance solutions to more than 3 million customers and businesses nationwide.

We’re a company driven by growth, innovation, and people. At HCA, you’ll find opportunities to build new skills, expand your career, and make a real impact—while working in a diverse, inclusive, and values‑driven environment. We’re proud to support our communities through volunteerism, philanthropy, and engaged Employee Resource Groups.

If you’re looking for a fast‑paced, collaborative workplace where your ideas matter, join us as we lead the future of financing freedom of movement.

WHAT YOU WILL DO

The Collateral Management Associate is responsible for supporting collateral recovery activities by gathering, reviewing, and updating account and vehicle location information for delinquent accounts assigned for repossession. This role uses established skip‑tracing tools and procedures to help identify potential customer or collateral location information and communicates updates to internal partners and approved vendors. This role works within defined policies and procedures, maintains accurate account documentation, and may have limited customer contact to support repossession arrangements.

HOW YOU WILL MAKE AN IMPACT

Work an assigned queue of repossession accounts using established processes and approved skip‑tracing tools to gather and update customer and collateral location information

Update vehicle location information with approved repossession vendors and internal partners to support collateral recovery activities.

Review assigned accounts to identify and validate missing, incomplete, or inaccurate customer or vehicle location information, escalating issues as needed.

Document account activity accurately and enter updates into appropriate systems in accordance with internal policies and procedures.

WHAT YOU WILL BRING TO THE ROLE

0–2 years of collections, customer service, financial services, or related experience.

Exposure to collections, repossession, collateral recovery, or skip‑tracing processes preferred.

High school graduate or GED equivalent.

Ability to manage multiple priorities and work an assigned queue efficiently to meet productivity and quality expectations.

Ability to use approved skip‑tracing tools and internal systems to research, update, and document account and collateral information.

Basic computer proficiency, including Microsoft Office and the ability to learn and navigate internal systems.

Strong attention to detail and ability to identify missing, incomplete, or inaccurate customer and vehicle location information.

Effective verbal and written communication skills, with the ability to interact professionally with peers, customers, vendors, and internal partners.

Strong listening skills and ability to follow established procedures, direction, and coaching.

Proven track record with delivering seamless customer experiences.

Ability to thrive in a performance coaching environment.

WE TAKE CARE OF OUR PEOPLE

At HCA, our people drive our success. That’s why we offer a competitive rewards package that supports your health, financial future, and overall wellbeing—at work and beyond.

Benefits Highlights

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

Because great benefits help you thrive—personally and professionally.

OTHER DETAILS

Our Company is an equal opportunity employer committed to fostering a diverse, inclusive, and respectful workplace—because we believe diversity builds stronger teams. We comply with all applicable federal, state, and local equal employment opportunity laws and do not discriminate on the basis of race, religion or creed, color, national origin, ancestry, caste, citizenship, sex or gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, medical condition, genetic information, marital status, family care or medical leave status, military or veteran status, political affiliation, or any other characteristic protected by law. Information provided during the application process is requested in good faith and will be used solely in accordance with applicable employment laws.

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (“CCPA”).

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at [e-mail].

Primary Location

United States-Texas-Plano

Work Locations

Dallas, TX 6100 W. Plano Parkway, Suite 2000 Suite 2000 Plano 75093