Delinquency Resolution Specialist - Skip Tracing & Collections

HYUNDAI Translead, Inc; Plano (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Vehicle allowance

Health coverage

HSA contributions

401(k) with company match

Life and disability insurance

Wellbeing benefits

Leadership programs

Volunteer Time Off

Job summary

Hyundai Capital America is seeking a Skip Tracing and Collections Associate in Plano, TX. You will support delinquent account resolution through skip tracing, verify and update contact information, and engage with customers to arrange payments.

The role emphasizes accuracy, compliance, and professional customer interaction in a regulated environment. The position involves daily phone-based collection activity on past-due accounts, with collaboration across collections, customer service, fraud,

Qualifications

• 2–3 years of skip tracing and collections experience.

Responsibilities

• Conduct skip-tracing to verify and update customer contact information.

Skills

Skip tracing experience

Collections experience

Account servicing

Attention to detail

Communication skills

Microsoft Office

Regulatory compliance

Phone-based collections

Education

High school diploma or GED

Tools

Skip tracing tools

Account management systems

CRM systems

Microsoft Office

Job description

Hyundai Capital America is seeking a Skip Tracing and Collections Associate in Plano, TX. You will support delinquent account resolution through skip tracing, verify and update contact information, and engage with customers to arrange payments.

The role emphasizes accuracy, compliance, and professional customer interaction in a regulated environment. The position involves daily phone-based collection activity on past-due accounts, with collaboration across collections, customer service, fraud,